Sales Process, Technology & AI Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of the comprehensive sales process documentation, which includes defining stages, entry and exit criteria, qualification standards, and hand-offs for sellers.

• Ensure that process guides, playbooks, and role-based standards serve as a single source of truth.

• Manage the governance of the sales process, encompassing change intake, impact assessments, approvals, and controlled field releases.

• Identify workflow friction experienced by sellers through field interviews and adoption data, and develop a roadmap for improvements.

• Design, construct, and personally conduct training sessions focused on the sales process, methodology, and the entire sales technology stack.

• Oversee the learning architecture from onboarding new hires to upskilling tenured sellers, with tailored paths for different roles.

• Provide various forms of enablement, including live, virtual, on-demand, micro-learning, job aids, and office hours, along with certification and reinforcement.

• Lead the rollout of platforms and process updates, which includes readiness assessments, communication strategies, cutover enablement, and support following launches.

• Manage commercial AI enablement and foster practical seller fluency in AI applications.

• Convert AI capabilities into role-specific use cases for tasks such as research, call preparation, account planning, messaging, and proposal assistance.

• Build and maintain a library of commercial prompts and a catalogue of use cases.

• Establish commercial AI usage standards in collaboration with Legal, Risk, and Privacy teams, representing the Commercial division in enterprise AI governance discussions.

• Utilize AI to create training content and assessments, draft communications, develop role-play scenarios, and analyze feedback.

• Define and report metrics related to process compliance, training effectiveness, technology adoption, and AI utilization.

• Implement feedback loops with the field and communicate the impact of enablement to Sales Technology & AI and Commercial leadership.

⛳️ Requirements

• Over 5 years of experience in sales enablement, sales process design, change management, revenue operations, or sales training within a B2B enterprise setting.

• Proven experience in designing and delivering training to a distributed sales audience personally.

• Direct involvement in owning, documenting, or significantly reshaping a sales process within a complex organization.

• Practical, hands-on experience with AI in a professional environment.

• Strong capabilities in change management across a large and often skeptical, distributed audience.

• Ability to work independently as an individual contributor and influence senior stakeholders across NA, EMEA, and APAC time zones without formal authority.

• Bachelor's degree in Business, Communications, Marketing, or a related field.

• Experience in financial services, fintech, or enterprise SaaS.

• Background working within Global MNC Organizations.

• Familiarity with CRM, sales engagement, content enablement, conversation intelligence, and data intelligence platforms.

• Experience with a major CRM or platform migration as an enablement, training, or change owner.

• Working knowledge of a recognized sales methodology.

• A formal change management credential such as Prosci/ADKAR is advantageous.

🏝️ Benefits

• Opportunities to innovate in the fintech industry.

• An inclusive and diverse team environment.

• Professional and personal development opportunities.

• Resources available to contribute to community initiatives.

• Competitive salary and benefits package.