Sales Order Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee all facets of order entry and management operations.

• Organize, plan, and manage service orders from clients.

• Examine order data, rectify errors, and create purchase orders for vendors.

• Assess submitted orders for artwork formatting, completeness, accuracy, delivery timelines, and acceptable margins.

• Update orders to reflect quantities shipped to customer locations.

• Record order-related activities in various systems.

• Deliver daily customer service to clients and vendors.

• Provide customers with pricing details, order status updates, samples, and information on completed orders.

• Address customer service and order management issues to avoid processing delays and errors.

• Fulfill client orders while maintaining a balance between speed and accuracy.

• Execute related ad hoc tasks.

⛳️ Requirements

• Exceptional proficiency in spoken and written English communication.

• Strong organizational and time management abilities.

• Excellent attention to detail coupled with analytical skills.

• Strong problem-solving capabilities.

• Capability to prioritize, multitask, remain flexible, and meet deadlines.

• Bachelor's degree in Marketing, Communications, Business Administration, or a related discipline.

• 1–2 years of direct experience in promotional, customer service, or order management roles.

• Willingness to work overnight/graveyard shifts in Philippine time or during US operating hours.

• Proficient in Microsoft and Google applications.

• Basic knowledge of Adobe Illustrator, Adobe Photoshop, and Canva is preferred.

• Experience in the promotional industry or comparable e-commerce experience is advantageous.

• Strong customer service skills and the ability to adapt to diverse personalities.

• Familiarity with promotional-industry software such as Sage, ESP, CommonSku, and Syncore.

• Ability to thrive in a fast-paced, ever-changing environment and meet tight deadlines.

🏝️ Benefits

• Competitive salary packages leading the industry.

• Permanent remote work arrangement.

• Company-provided equipment.

• Government-mandated benefits.

• Employer contributions.

• Internet stipends upon regularization.

• HMO coverage upon regularization (with an option to enroll from Day 1).

• PTO credits and service incentive leaves.

• Major spring and winter live company events.

• Monthly virtual events for employee appreciation.

• Company-sponsored career skills training courses.

• A company culture dedicated to your personal and professional development.