Sales Operations Specialist – Southwest

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Utilize Salesforce.com to create quotes, monitor opportunities, and manage order processing.

• Respond swiftly to inquiries from both internal and external stakeholders.

• Propose innovative pricing and payment solutions that align customer needs with pricing policies.

• Act as a bridge between customers, vendors, and GuidePoint outside Sales Executives.

• Cultivate and maintain knowledge of products, industry trends, vendor resources, and GuidePoint Security service offerings.

• Establish and nurture relationships with key vendors and customers at GuidePoint.

• Participate in regional forecasting calls and conduct pipeline analysis to ensure accuracy in forecasts.

• Utilize resources and connections to deliver value to customers.

• Serve as a liaison among GuidePoint outside Account Executives, Accounting, and Contracts Departments to facilitate order processing and tracking.

• Collaborate with the team to analyze data and make decisions that enhance GuidePoint Security's performance.

• Exhibit the capability to juggle multiple tasks while adapting to shifting priorities and tight deadlines.

• Collaborate closely with various GuidePoint teams to streamline processes and information, ensuring timely delivery to customers.

⛳️ Requirements

• A High School Diploma or GED is mandatory. An Associate Degree or equivalent from a two-year college or technical school is preferred.

• A minimum of 3 years in a customer service or sales support role, preferably within the IT industry.

• Previous experience with Customer Relationship Management (CRM) software is essential, with a preference for Salesforce.com.

• Proficient in Microsoft Office and internet navigation at an intermediate level.

• Preferred background in technical sales/support and outbound calling.

• Self-driven with exceptional skills in prioritizing and multitasking.

• Must demonstrate meticulous attention to detail and a strong commitment to follow-through.

• Ability to work effectively within a team environment.

• A consistently positive attitude, a strong results-oriented drive, and the capacity to handle ambiguity are essential.

• Solid mathematical abilities for calculating margins, discounts, and percentages are required.

• Must be receptive to constructive feedback and willing to apply it for improvement.

• Exhibits sound judgment in evaluating information to make beneficial decisions for GuidePoint Security.

• Strong written and verbal communication skills are necessary.

• Flexibility in work schedule is required.

• Willingness to learn and utilize AI-enabled tools is expected.

🏝️ Benefits

• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint covers 90% of the premium for employees and 70% for family plans (spouse/children/family) or a High Deductible Health Plan with HSA (GuidePoint pays 100% of employee premiums and 75% for family plans (spouse/children/family).

• Group Dental Insurance: GuidePoint covers 100% of the premium for employees and 75% of family plans.

• 12 corporate holidays along with a Flexible Time Off (FTO) program.

• Healthy mobile phone and home internet allowance.

• Eligibility for a retirement plan after 2 months during open enrollment.

• Pet Benefit Option available.