Sales Operations Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Prepare and oversee customer quotations and orders in accordance with company policies and pricing guidelines.

• Process requests for equipment, parts, and special orders from customers.

• Review and confirm pricing, configurations, payment details, and shipping requirements.

• Identify and address pricing inconsistencies, fulfillment delays, and other order-related challenges.

• Collaborate with internal teams to ensure accurate order entry and prompt delivery.

• Assist strategic and national accounts through order coordination and follow-up activities.

• Help with installations, training schedules, and system deliveries.

• Maintain reports and monitor sales projects, backlog activities, and opportunities.

• Provide timely support via phone and email to customers and sales representatives in both English and French.

• Proactively communicate order status, delivery schedules, and resolution of issues.

• Appropriately escalate sales and service concerns.

• Work collaboratively with Sales, Finance, Purchasing, Operations, and Logistics teams.

• Generate and review order and backlog reports.

• Implement standard operating procedures and best practices for order processing and reporting.

• Support CRM and ERP initiatives aimed at enhancing operational workflows.

⛳️ Requirements

• Preferred 1–2 years of experience in Sales Operations, Order Management, Customer Support, or a similar business function.

• Experience in customer service, order entry, or administrative support is advantageous.

• Fluency in both spoken and written English and Canadian French.

• Ability to communicate professionally with French-speaking customers and Canadian sales teams.

• Familiarity with ERP and CRM systems is preferred.

• Experience with SAP or Salesforce is a plus.

• Proficient in Excel and basic reporting tools.

• Strong organizational skills and attention to detail.

• Willingness to learn, solve problems, and collaborate effectively.

🏝️ Benefits

• Opportunity to advance your career.

• Gain new insights and perspectives.

• Work in a collaborative team environment.

• Support for both company and personal success.

• Opportunities to participate in industry trade shows and sales events.