Sales Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement headcount capacity models, annual allocation targets, and quota-setting frameworks for the global pipeline generation team.

• Collaborate with Finance and Compensation teams to create, model, and execute monthly and quarterly commission plans and incentive structures.

• Deliver predictive forecasting and analysis on pipeline generation targets in relation to historical benchmarks.

• Create system tracking for the entire customer lifecycle, ensuring accurate date and time capture for stage transitions.

• Take ownership of and enhance automated routing frameworks and account segmentation models within Salesforce.

• Review and consolidate CRM workflows while standardizing lead dispositioning, stage progressions, and call outcomes.

• Lead projects focused on system consolidation, including platform merges, synchronization of routing logic, and testing/UAT cycles.

• Establish automated feedback loops between Sales Development, Marketing Operations, and Field Marketing concerning lead quality, campaign performance, and SLAs.

• Work alongside Salesforce Administrators, Data Engineering, and BI teams to prioritize requirements and develop pipeline dashboards.

• Convert business requirements into technical solutions.

• Supervise administration, user provisioning, and performance tracking of essential sales enablement tools.

• Manage software license allocation and vendor relationships.

• Enhance tool utilization to support headcount growth and adhere to operational budget guidelines.

⛳️ Requirements

• Over 5 years of experience in Revenue Operations, Sales Operations, or GTM Strategy.

• Specialized expertise in supporting both outbound and inbound sales development functions.

• Practical experience in territory carving, capacity modeling, quota setting, and governance of processes.

• Advanced knowledge of Salesforce reporting, workflow mechanics, and lead-routing tools.

• Significant experience collaborating on changes to system architecture.

• Familiarity with modern business intelligence platforms like Tableau, Sigma, or PowerBI.

• Capability to transform varied pipeline data into structured, actionable insights for senior executive presentations.

• Excellent communication abilities and a proven history of fostering cross-functional alignment, managing system rollouts, and training sales teams on process governance.

• All employees are required to pass a background check.

• Candidates might be requested to verify their legal name, current physical location, valid contact number, and residential address.

• Previous experience in enterprise SaaS or high-growth B2B technology is a plus.

• Direct experience in managing integrations, database merges, or system consolidation projects is an advantage.

• Familiarity with lead-routing software, conversational marketing tools, and account-based intelligence platforms is beneficial.

🏝️ Benefits

• Competitive compensation.

• Full-time employee participation in the ownership program.

• Flexible work culture.

• Generous time off, including local holidays and the annual “Dim the Lights” period in late December.

• Comprehensive wellness programs and mental health support.

• Learning and development resources.

• Professional development tools.

• Tuition reimbursement.

• Technology and tools necessary to perform at your best.

• Motivosity employee recognition program.

• Inclusive, supportive culture.