Sales Operations Manager

This is a fully remote position, open to applicants in Connecticut, +8 more states.

📋 Description

• Act as the primary Salesforce subject matter expert within the Services organization, taking ownership of both front-end (page layouts, fields) and back-end (custom objects, advanced Flows) configurations to facilitate scalable and repeatable operations.

• Design and implement repeatable Salesforce processes specifically tailored for an enterprise SaaS professional services environment to enhance forecast accuracy, utilization tracking, and project health visibility.

• Lead cross-functional projects autonomously from initiation to completion to achieve the operational priorities established by senior leadership across Services and Customer Engineering.

• Work in collaboration with BI Analysts to uphold a clean Salesforce data foundation, ensuring accurate representation of all Services activity in executive reporting and downstream business intelligence.

• Identify and address process bottlenecks throughout the implementation and consulting lifecycle to expedite project delivery and minimize manual overhead for Services leadership.

⛳️ Requirements

• Over 5 years of operational experience in a SaaS, professional services, or consulting organization.

• Practical technical experience in configuring Salesforce, including Flow Builder, custom object modeling, and advanced reporting.

• Proven experience in developing and scaling operational workflows for professional services teams.

• A bachelor's degree or equivalent relevant work experience is required.

• This position does not qualify for visa sponsorship.

🏝️ Benefits

• Competitive total rewards package.

• Bonus potential.

• Equity for eligible roles.

• Flex Fund monthly stipend.

• Pension/401k plans.