Sales Operations Manager

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Monitor, analyze, and report on sales performance metrics and key performance indicators (KPIs).

• Develop and maintain dashboards, reports, and analytics to facilitate data-informed decision making.

• Identify trends in pipeline performance, conversion rates, and revenue achievement.

• Provide weekly and monthly performance insights to the Sales Leadership team.

• Translate sales data into actionable recommendations aimed at enhancing results.

• Coordinate sales forecasting processes while ensuring accuracy in forecasts.

• Support sales planning, territory management, and quota establishment.

• Analyze historical sales performance and market trends to aid strategic planning efforts.

• Monitor the competitive landscape and market signals that affect sales performance.

• Responsible for the administration and optimization of CRM systems (e.g., Salesforce) and sales technology tools.

• Ensure data integrity, consistency in reporting structures, and accurate pipeline management.

• Implement system enhancements and facilitate the adoption of new tools.

• Provide training and enablement to ensure effective system usage across the sales team.

• Evaluate and refine sales workflows, policies, and operational processes.

• Identify inefficiencies in the sales cycle and suggest enhancements.

• Standardize sales reporting, operational procedures, and performance metrics tracking.

• Collaborate with leadership to align systems, tools, and processes with business objectives.

• Reconcile revenue sources, leads, and pipeline reports.

• Monitor sales-related expenses and operational metrics.

• Generate and distribute reports for executive leadership and the sales organization.

• Ensure reporting accuracy across CRM and other sales platforms.

• Collaborate with Sales, Marketing, Finance, and Revenue Enablement to drive revenue growth.

• Support special initiatives and operational projects as required by leadership.

• Coordinate communications regarding process updates, policies, and operational changes.

• Manage operational documentation and reporting requests.

• Assist with sales meetings, operational reviews, and team communications as necessary.

⛳️ Requirements

• Bachelor’s Degree or higher is preferred.

• A minimum of 3 years of relevant experience in Sales Operations, Revenue Operations, or at least 3 years of experience managing others is preferred.

• Experience supporting sales teams in a high-growth or technology-driven environment is preferred.

• Experience in administering CRM platforms, particularly Salesforce, is desirable.

• Practical experience managing or supporting a multi-tool sales technology stack, including Gong, Zoominfo, Geopointe, Chili Piper, DealHub, etc.

• Strong analytical skills.

• Excellent problem-solving abilities.

• Comprehensive understanding of sales processes and pipeline management.

• Capability to translate business needs into operational solutions.

• Highly organized with the capacity to manage multiple projects and priorities effectively.

• Exceptional written and verbal communication skills.

• Ability to work collaboratively across Sales, Marketing, Enablement, and Operations.

• Strong client-centric focus.

• Must be able to thrive in a fast-paced environment with constant deadlines.

• Must be willing to work the hours necessary to excel in this role.

• Must be familiar with all company guidelines, procedures, and workflow.

🏝️ Benefits

• Medical, Dental & Vision Insurance (employee-only tier of coverage for medical and vision fully covered by APS).

• Short Term Disability (fully covered by APS for employees).

• Long Term Disability.

• Life Insurance.

• 401(k) for Retirement (eligible after 3 months of employment; includes employer match and no vesting schedule).

• Paid time off (PTO).

• Holiday paid time off.