Sales Operations Leader

This is a fully remote position, open to applicants in Illinois, +3 more states.

📋 Description

• Develop and execute a sales support strategy for a specific region in line with the global support framework.

• Provide technical and commercial assistance to both internal and external clients.

• Manage estimations, bids, and proposals to ensure they meet ABB's standards and objectives.

• Lead, mentor, and nurture the Sales Support team.

• Establish key objectives and guarantee their attainment by monitoring progress and determining improvement initiatives for customer support and satisfaction.

• Deliver the most competitive proposals by considering market conditions and customer circumstances; identify the most effective methods (e.g., direct sales, consortium, or channel) for optimal customer service.

• Supervise the validation of terms and conditions (commercial, technical, legal, and pricing) in each proposal; assist in bid/no bid assessments and decisions.

• Engage in project risk review sessions; ensure necessary technical support and clarifications are provided to Sales teams during technical discussions, product demonstrations, and negotiations with clients.

⛳️ Requirements

• Bachelor’s degree in Business, Engineering, Data Analytics, or a related field.

• Over 7 years of experience in sales operations, forecasting, demand planning, sales enablement, or strategic account management, preferably in industrial, electrical, engineering, or mission-critical infrastructure sectors.

• Proficient in BI tools (Power BI, Snowflake), Excel, SAP, and Salesforce CRM.

• Experience collaborating with Supply Chain, Operations, and Engineering in a manufacturing or engineered-to-order setting.

• Strong analytical capabilities with experience in forecasting and reporting; knowledge of Excel Power Pivot and Power Query is preferred.

• Ability to transform complex technical and operational information into clear, actionable insights.

• Exceptional communication, presentation, and cross-functional collaboration skills.

• Experience in global or matrix organizations.

• Strong project management expertise with the ability to oversee multiple initiatives simultaneously.

• Experience supporting mission-critical clients (data centers, hospitals, utilities, industrial facilities).

• Familiarity with various customer go-to-market strategies, including iRep, Distributor, Value Added Reseller, integrators, and direct/end-user.

• Solid understanding of UPS systems, switchgear, PDUs, and power distribution equipment.

• Knowledge of long-lead-time electrical components and supply chain challenges.

• Process-oriented mindset with a keen attention to detail, organization, and continuous improvement.

• Capacity to influence cross-functional teams without direct authority.

🏝️ Benefits

• Health, Life & Disability options include two medical plan choices: a PPO plan known as the Copay Plan OR a High Deductible Health Plan with a Health Savings Account referred to as the High Deductible Plan.

• Selection between two dental plan options: Core and Core Plus.

• Vision coverage available.

• Company-funded life insurance (2X base salary).

• Company-paid AD&D (1X base salary).

• Voluntary life and AD&D coverage – fully employee-funded up to specified limits.

• Short Term Disability coverage for up to 26 weeks, funded by the company.

• Long Term Disability at 60% of salary, funded by the company, with an option to “buy-up” to 66 2/3% of salary.

• Supplemental benefits – fully employee-funded (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave of up to 6 weeks.

• Employee Assistance Program available.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption support.

• Employee discount program offered.

• 401k Retirement Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP) available.

• ABB provides 11 paid holidays.

• Salaried exempt roles are granted vacation under a permissive time-off policy.