Sales Operations Associate – GFN Segment

This is a fully remote position, open to applicants in New York.

📋 Description

• Delivering operational, administrative, and clerical assistance to multiple departments — primarily sales, finance, and legal — as well as to all entities within the Digital Science group. Emphasis on pre-sales support, contract management, and customer renewals.

• Ensuring the accurate update of Salesforce with customer contract details for accessibility by Finance, Sales, Legal, and business teams.

• Assisting the legal team in confirming that approved contracts are signed by the appropriate signatories.

• Managing central repositories for customer and vendor contracts where applicable.

• Responding promptly to support business retention and ensuring adherence to timelines for submitting contracts, RFPs, registrations, and other vital documents.

• Actively identifying potential areas for process enhancement and collaborating with the team and Sales Operations Manager on improvements.

⛳️ Requirements

• A Bachelor’s degree, preferably in a business-related field.

• 2-3 years of experience in an operations-centric role, ideally with a focus on sales.

• Highly efficient, with excellent attention to detail, well-organized, and a natural problem solver.

• Strong verbal and written communication skills, comfortable working with both internal and external stakeholders (including customers and government procurement) across various levels of seniority.

• Ability to handle multiple tasks, prioritize effectively, and adapt quickly.

• Team-oriented, with a focus on team building and effective communication.

• Resourceful and solution-focused, maintaining a positive demeanor.

• Proactive in follow-ups and confident in managing conflicting requests and expectations.

• Strong interpersonal skills, capable of building relationships, and approachable while maintaining professionalism.

• Experience working with cross-functional teams across various locations and time zones.

• Proficiency in Salesforce is mandatory.

• Experience supporting a Government, Funder, and Non-Profit (GFN) sales team is highly advantageous.

🏝️ Benefits

• We invest in, nurture, and support innovative businesses and technologies that enhance the research process, making it more open, efficient, and effective.

• **The talent we secure is fundamental to achieving our vision and growth plans. The values we uphold are:

• **We are **brave in the pursuit of better**

• **We are **collaborative and inclusive**

• **We are **always open-minded**

• **We are **from and for the community** *****At Digital Science, our vision is to see research flow seamlessly – trusted, collaborative, and accessible – fueling breakthroughs that advance humanity. This ambitious mission is realized collectively by enabling open, collaborative, inclusive research.*

***We firmly believe that to genuinely innovate and tackle the complex challenges our customers face, from researchers and universities to funders and publishers, diverse perspectives, experiences, and ideas are essential. A rich mix of voices drives quality insights, enhances collaboration, and ultimately propels knowledge forward more effectively.*

***As an equal opportunity employer, we are dedicated to fostering and nurturing a workplace in which every individual feels valued and included. All applicants will be considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Beyond recruitment, we strive to cultivate an environment where inclusivity is embedded in our culture, allowing everyone to be their best selves and perform their best work.*