Sales Operations Analyst II

This is a fully remote position, open to applicants in Kansas, +2 more states.

📋 Description

• Assist users of our SalesForce.com system.

• Offer guidance on system usage and related policies.

• Define and document business specifications, application functionalities, and workflow requirements.

• Create test plans, develop test scripts, and conduct business testing.

• Facilitate support for new releases through testing and communication.

• Oversee data stewardship, including user management, data enrichment, data de-duplication, and general data hygiene.

• Assist the CRM user community and collaborate with software development/technical teams.

• Gather business requirements from both the business and IT communities.

• Provide daily support for business users of the CRM system.

• Create and maintain high-quality operational dashboards, data reports, and analyses.

• Conduct training sessions for small groups via web platforms.

• Document improvements or change requests related to data and systems.

• Communicate changes and issues within the supported region.

• Perform testing on reported issues and enhancements.

• Collaborate closely with system stakeholders from all business divisions.

• Support CRM/Power BI/CPQ projects as necessary.

• Assist with user-submitted tickets in SalesForce.com.

⛳️ Requirements

• Bachelor’s Degree from an accredited institution is preferred.

• 1-2 years of experience with Salesforce.com, CPQ, and Power BI is strongly preferred.

• Proven experience in gathering information from users to support SalesForce.com.

• Experience in a Scientific or Pharmaceutical setting is a plus.

• Certification as an SFDC Business Analyst, Administrator, or in AI is desirable.

• Excellent written and oral communication skills; proficiency in English is required.

• Must be legally authorized to work in the United States without sponsorship.

• Ability to pass a comprehensive background check, including a drug screening, is necessary.

🏝️ Benefits

• Reasonable accommodations available to participate in the job application or interview process.

• Reasonable accommodations provided to perform essential job functions.

• Reasonable accommodations for receiving other benefits and privileges of employment.