Sales Manager, B2C

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and enhance daily B2C sales operations to ensure alignment with revenue goals, service standards, and business objectives.

• Set and uphold operational standards, workflows, and best practices to promote consistency, efficiency, and scalability.

• Examine performance trends, pipeline health, and operational metrics to aid leadership in decision-making and ongoing improvement efforts.

• Guide, mentor, and develop frontline sales teams through structured one-on-ones, performance evaluations, and focused development plans.

• Lead weekly team meetings aimed at discussing performance results, execution priorities, and operational alignment.

• Perform quality assurance assessments, including call reviews and deal audits, to ensure compliance with sales standards and regulations.

• Collaborate with Sales Leadership and HR on recruitment decisions, onboarding strategies, and workforce planning.

• Authorize PTO and manage staffing levels to ensure operational continuity and meet productivity objectives.

• Act as the primary custodian of CRM (HubSpot) operational integrity, overseeing pipeline structure, deal governance, data accuracy, and reporting standards.

• Supervise deal crediting, compensation inputs, and data validation in collaboration with Finance and Compensation teams to guarantee precise and prompt reporting.

• Create, sustain, and expand onboarding materials, training documentation, and operational playbooks.

• Ensure consistent and compliant use of CRM through audits, coaching, and ongoing process enhancements.

• Work cross-functionally with Sales Leadership, Finance, HR, Marketing, and Site Managers to synchronize operational execution with company strategies.

• Serve as an intermediary between frontline teams and leadership, converting strategic priorities into actionable operational plans.

• Convey performance insights, risks, and opportunities for improvement with clarity, accountability, and data-driven recommendations.

⛳️ Requirements

• 4–7+ years of experience in sales operations or sales leadership, ideally in a B2C setting.

• Demonstrated experience in leading teams and enhancing operational performance.

• Strong CRM proficiency (HubSpot preferred) with a data-informed approach to decision-making.

• Exceptional communication, organizational, and cross-functional leadership abilities.

🏝️ Benefits

• Colibri Group welcomes applicants from diverse backgrounds and experiences, recognizing that not every candidate will fulfill every requirement outlined in the job description. Research indicates that women and people of color may be less inclined to apply for jobs unless they feel they meet all qualifications, and we aim to actively address this bias in our hiring practices. If you are excited about this role and believe you possess the skills and experience to contribute to our team, we encourage you to apply, even if your background does not align perfectly with every listed qualification. We are dedicated to fostering a diverse and inclusive workplace, as we believe that a variety of perspectives and experiences is crucial to our success. You might be the perfect fit for this role or another position within our organization. Don’t hesitate to take the plunge and apply today!