Sales, Enrollment & Outreach Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the entire client experience from the first inquiry to enrollment and successful onboarding with an EFS coach.

• Conduct consultation, discovery, and enrollment discussions with prospective families.

• Respond promptly to new inquiries and ensure timely follow-up.

• Take ownership of the sales pipeline within the Go High Level CRM.

• Monitor prospects through each stage of the enrollment process.

• Re-engage with inactive leads and assess when leads should be classified as inactive or abandoned.

• Maintain precise CRM data for reporting, forecasting, and tracking conversions.

• Analyze lead sources, enrollment patterns, and conversion rates.

• Prepare regular pipeline reports and updates for the leadership team.

• Collaborate with leadership to enhance processes, boost conversions, and improve customer experience.

• Represent EFS’s mission, values, and brand with professionalism, warmth, and empathy.

• Assist families throughout the enrollment process and match students with suitable EFS coaches.

• Ensure a seamless transition from enrollment to active coaching services.

• Act as the main point of contact during onboarding and communicate subsequent steps.

• Network with California school districts, Special Education attorneys, educational consultants, independent facilitators, and neuropsychologists to create new business opportunities.

• Encourage satisfied clients to leave positive Google reviews.

⛳️ Requirements

• 2+ years of experience in consultative sales, enrollment, admissions, customer success, business development, or relationship-oriented customer service.

• Proven experience managing sales opportunities and pipelines.

• Familiarity with CRM systems.

• Outstanding communication, presentation, and relationship-building capabilities.

• Strong organizational skills with exceptional attention to detail.

• Ability to work independently and juggle multiple priorities in a remote setting.

• Comfortable discussing performance metrics, conversion rates, and pipeline reporting.

• Experience in special education, education, coaching, or family services is highly preferred.

• Experience with Go High Level CRM is preferred.

• Background in education, special education, coaching, tutoring, therapy, behavioral health, or family services is preferred.

• Understanding of ADHD, executive functioning challenges, autism spectrum disorders, neurodiversity, or learning differences is preferred.

• Experience in a small business, startup, or entrepreneurial setting is preferred.

• A bachelor’s degree or equivalent coursework is preferred.

• A minimum of three years of sales experience is preferred.

• Ability to encourage happy clients to leave positive Google reviews.

• Typical working hours are in the afternoon and early evening to accommodate families across various time zones.

🏝️ Benefits

• Fully remote work.

• Flexible working hours.

• Bonus for new client sign-ups.

• Potential performance-based incentives.