Sales Engineer – Hospitality Technology

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the Technical Pre-Sales Process.

• - Lead all technical discovery, gather requirements, and scope solutions across active deals.

• - Act as the main technical contact for prospective clients from the initial demo to contract signing.

• - Identify and address technical objections early on, reducing sales cycles and enhancing win rates.

• Design & Present Solutions.

• - Convert client requirements into clear solution architectures utilizing Hapi's Integration Platform, Data Platform, Rules Engine, and Automations as a foundation.

• - Create solution diagrams, integration flow documentation, and technical proposals tailored for both technical and non-technical stakeholders.

• - Ensure proposed solutions align with the product roadmap through close collaboration with Product and Engineering teams.

• Build Demos & Proof-of-Concepts.

• - Craft engaging, client-specific demos that showcase Hapi's capabilities, particularly for products lacking a traditional UI/UX.

• - Develop lightweight POC integrations when necessary to validate technical feasibility or boost buyer confidence.

• - Maintain and continually enhance a library of reusable demo assets and technical artifacts.

• Enable Internal Business Cases.

• - Assist buyers in articulating and quantifying the value of Hapi's platform to their internal stakeholders, such as IT leadership, finance, and operations.

• - Create business case frameworks, ROI models, and executive-ready summaries that facilitate the buyer's internal approval process.

• - Respond to RFPs and RFIs with technically sound and commercially attractive responses.

• Scoping & Estimation.

• - Develop and uphold structured scoping templates (SPERT and similar) to generate accurate and consistent pre-sales effort estimates.

• - Prepare detailed pre-sales documentation that ensures a smooth transition to the post-sales implementation team.

• - Collaborate with Engineering.

⛳️ Requirements

• Over 5 years of experience in a technical pre-sales, solutions architecture, or forward-deployed engineering role, preferably within a SaaS or integration-focused organization.

• Proven history of shortening complex B2B sales cycles through technical leadership and client-facing expertise.

• Experience with medium to large enterprise clients, including managing multi-stakeholder buying processes.

• Strong familiarity with RESTful APIs, webhooks, JSON/XML data formats, and authentication protocols (OAuth, SAML, JWT): APIs & Integrations.

• Solid knowledge of AWS (Lambda, S3, API Gateway, EC2) or equivalent Azure services.

• Understanding of relational databases, data transformation, ETL concepts, and the ability to produce clear integration flow and architecture diagrams.

• Awareness of data security best practices, encryption standards, and GDPR/PII considerations in system integrations.

• Strong preference for candidates with direct experience in hospitality technology such as PMS, CRS, POS, CRM, and Loyalty Systems.

• Candidates from adjacent industries, including travel booking platforms, airlines, fintech, or retail POS, with extensive SaaS integration experience will be seriously considered.

• Exceptional skill in explaining complex technical concepts to non-technical audiences, making difficult ideas feel straightforward.

• Strong written communication abilities; capable of producing client-ready documentation.

• Comfortable presenting to and addressing questions from senior technical and business stakeholders.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Flexible working hours and remote work options.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Collaborative and innovative work environment.