Sales Engineer

This is a fully remote position, open to applicants in North America.

📋 Description

• Collaborate with the sales team to comprehend customers' technical needs and provide customized, code-level product demonstrations.

• Create and implement bespoke API integrations and proof-of-concept setups tailored to each client's technology stack and specific use cases.

• Address technical inquiries throughout the sales cycle, focusing on API architecture, authentication, webhooks, and data flows.

• Serve as the intermediary between customers, sales, and engineering teams.

• Develop and sustain sandbox environments, sample code, and Postman collections.

• Work alongside Product and Engineering to communicate field feedback and shape product roadmap strategies.

• Lead and contribute to responses for RFPs/RFIs and technical documentation, which includes architecture diagrams, integration manuals, and security questionnaires.

• Diagnose integration challenges in real-time involving API calls, webhooks, and payment processes.

• Clearly convey complex payment orchestration ideas to both technical and non-technical stakeholders.

• Recognize patterns in prospects' technical objections to enhance sales efforts and product development.

⛳️ Requirements

• Proficient in both English and Spanish.

• Over 3 years of experience in a Sales Engineer, Solutions Engineer, or a comparable technical role within the payments or fintech sector.

• Practical experience with REST APIs, webhooks, and API testing tools such as Postman and cURL.

• Familiarity with at least one programming language, such as Python or JavaScript, for creating sample integrations and debugging code.

• Knowledge of payment industry protocols and security standards, including PCI DSS, tokenization, 3DS, and encryption.

• Understanding of SQL and the ability to read logs/traces for troubleshooting integration problems.

• Demonstrated capability to explain complex technical concepts effectively to non-technical audiences.

• Proven history of delivering successful technical product demonstrations and presentations.

• Strong analytical and problem-solving abilities.

• Exceptional communication and interpersonal skills.

🏝️ Benefits

• Competitive Compensation

• Remote Work – You can work from anywhere!

• Home Office Bonus – A one-time allowance to assist you in creating your ideal home office.

• Work Equipment

• Stock Options

• Health Plan available wherever you are.

• Flexible Days Off