Sales Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and showcase expertise across the Xurrent, StatusCast, and Zenduty platforms, along with associated ITSM/ITOM solutions.

• Create and present customized product demonstrations and proof-of-value sessions that align with each prospect's business objectives, technical needs, and evaluation criteria.

• Collaborate closely with Account Executives throughout the sales process to facilitate technical discovery, solution alignment, and advancement of deals.

• Conduct technical discovery discussions to comprehend customer workflows, challenges, and operational objectives, translating business issues into solution-oriented outcomes using Xurrent products.

• Manage the preparation, customization, and delivery of engaging software demonstrations that meet prospective customer requirements and use cases.

• Maintain a comprehensive understanding of the competitive landscape and confidently address both technical and business objections during the sales process.

• Work cross-functionally with Product Marketing, Integration Architects, Service Management Architects, Product Management, Development, and Customer Success teams to create and sustain high-quality presales materials and solution messaging.

• Ensure that presales documentation and technical messages accurately represent Xurrent solutions to effectively address customer challenges and business needs.

• Engage in RFI, RFP, and RFQ processes by crafting technical responses that clearly articulate customer value and solution compatibility.

• Identify opportunities to provide measurable business results and develop innovative solutions in partnership with internal stakeholders.

• Support the Sales organization’s goals and contribute to both individual and team revenue targets.

• Establish and nurture strong relationships with prospective customers and key stakeholders.

• Keep accurate and updated records of opportunity details, technical evaluations, and customer interactions within CRM systems.

• Oversee and maintain demo environments, including software updates, configurations, integrations, and enabling new features.

• Gather actionable customer and market insights to provide feedback to Product Management, aiding in the development of future product enhancements.

• Ensure a seamless transition from sales to implementation by closely partnering with Customer Success and delivery teams.

⛳️ Requirements

• 3-5 years of experience in a customer-facing technical position such as Solutions Engineer or Sales Engineer.

• Strong problem-solving capabilities, organizational skills, and time management abilities.

• Results-oriented mindset with the capacity to manage multiple priorities in a dynamic environment.

• Technical expertise in cloud architecture and SaaS platforms.

• Excellent communication and presentation skills for customer-facing interactions, with the ability to convey technical concepts to both technical and non-technical audiences.

• High attention to detail and strong skills in collaboration.

🏝️ Benefits

• Competitive compensation package, featuring a base salary of $98,000–$123,000, along with commission earnings of $22,000–$27,000, resulting in total on-target earnings (OTE) of $120,000-$150,000.