Sales Engineer

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Drive growth within the territory by delivering advanced level technical support, encompassing on-site assistance, telephone support, product quality, performance, and issue resolution.

• Offer training and technical instruction either in-person or virtually to enhance the capabilities of the distribution sales and service organization.

• Provide technical troubleshooting support (both telephone and on-site as needed) to AWTX Distributors, serving as the primary escalation contact for advanced product assistance.

• Facilitate the resolution of complaints related to equipment and service performance.

• Innovatively develop proactive solutions and ideas to enhance sales growth in the territory.

• Assist in the implementation of product upgrade and retrofit initiatives.

• Deliver the necessary level of support for product rollouts, introductions, upgrades, and retrofits.

• Collaborate with the AWTX training team by providing feedback to aid in the development of future documentation and materials.

• Maintain and strengthen relationships with AWTX Platinum Distributors' service organizations.

• Oversee territory sales and financial reporting, with the capacity to analyze financial reports to create territory sales strategies.

• Submit regular regional sales outlook reports.

• Convey complex technical concepts in a manner that is easily understandable to non-technical trainees.

• Manage travel and entertainment budgets as necessary to drive sales growth within the assigned territory.

⛳️ Requirements

• Bachelor’s degree in a technical field such as Engineering or equivalent experience.

• 3 - 5+ years of experience in Technical Support, Engineering, and/or QA.

• Strong aptitude in Mechanical, Electrical, and Software troubleshooting skills.

• Must exhibit a proactive approach and demonstrate a high level of initiative.

• Proven customer service skills.

• Proficient in Microsoft Office Suite, including Outlook, Word, Excel, Power Pivot, and PowerPoint.

• Ability to adapt to changing circumstances, maintain composure in stressful situations, and modify plans to accommodate evolving needs.

• Effective verbal and written communication skills, with the ability to present confidently in public settings.

• Experience in business plan and sales strategy formulation.

• Capable of delivering product and sales presentations to both individuals and large groups.

• Skilled in conducting basic technical training seminars on electronic products.

• Requires strong interpersonal skills and the capacity to foster trust and rapport with the field service team, business units, and sales teams.

🏝️ Benefits

• Affordable Medical, Dental, and Vision Insurance.

• HSA/FSA with a company match.

• Income Protection Benefits.

• Industry-Leading 401(k) plan.

• Paid Time Off.

• Parental Leave.

• Matching Gift and Volunteer Program.