Sales Engineer

This is a fully remote position, open to applicants in Colorado, +4 more states.

📋 Description

• Position and promote Harmonic’s broadband products, solutions, and services.

• Collaborate with customers to design and document comprehensive network solutions that align with their business needs and industry best practices.

• Grasp customer requirements and work alongside the product and engineering teams to resolve issues and fulfill feature specifications.

• Assist customers in integrating Harmonic’s Cloud Native solution into their existing networks and support their transition to a next-generation DAA network.

• Partner with customers and prospects to provide technical, experience-driven leadership in designing and architecting solutions tailored to their needs.

• Present technical sales-oriented information to technical teams at customer and prospect organizations.

• Collaborate with Harmonic partners to educate and highlight the technical advantages of Harmonic’s Cloud Native solution.

• Establish Harmonic as a thought leader in the industry.

• Work closely with Sales and Product leaders to ensure that engagement and activities align with business requirements.

• Assist in crafting technical responses for RFx’s.

• Utilize Harmonic’s standardized applications (e.g., SalesForce, JIRA, Confluence) to enhance the execution of the position's responsibilities.

⛳️ Requirements

• Bachelor’s degree (BS/BA).

• A minimum of 10 years of relevant experience, skills, or knowledge within the targeted market sectors and accounts.

• Background in the Cable MSO or Telco industries.

• Familiarity with data networking infrastructures, converged interconnect networks, and associated technologies: DOCSIS, Routing/Switching, L2/L3, TCP/IP, LAN/WAN, Routing Protocols (BGP/ISIS/OSPF, etc.), MPLS, LDP, VPN, Multicast, cloud technologies, DHCP, and Network Troubleshooting.

• Extensive knowledge of common toolsets for the configuration, management, and monitoring of OLTs, including but not limited to CLI, SNMP, NETCONF, RESTCONF, Telemetry, and Kafka.

• In-depth understanding of CIN networking and the DOCSIS standard.

• Experience with Linux, Kubernetes, and Docker.

• Strong customer-facing and relationship management capabilities, including effective negotiation and influencing skills.

• Ability to creatively develop technical sales positioning and solution selling strategies to address challenging sales scenarios.

• Proficiency in using Harmonic’s standardized applications (e.g., SalesForce) to enhance the execution of position deliverables.

• Capacity to build relationships across all functions and areas within the company, both regionally and globally, along with a proven track record of trusted relationships with industry customers.

• Experience in AI and AI applications.

• Exceptional technical writing and verbal communication skills.

🏝️ Benefits

• None explicitly mentioned.