Sales Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer technical expertise regarding integration features and functionalities (API, SFTP, SSO, Zoom, Microsoft Teams, PMS, and marketing integrations like websites and ILS's) to the sales and product teams.

• Act as a liaison to marketing to support the creation of technical presentations and demo materials that showcase Grace Hill's integration capabilities to clients.

• Comprehend the full value proposition of Grace Hill's integrations and aid in formulating ROI statements related to integration efficiency and risk mitigation.

• Maintain a thorough understanding of integration architecture, data flows, and authentication methods across the Multi-Family product suite.

• Define the scope of integration during the discovery phase by mapping out prospect user journeys and identifying use cases to assess feasibility and complexity prior to deal progression.

• Convert integration feedback from prospects and customers into precise technical requirements for Product and Engineering teams.

• Collaborate with sales teams to grasp customer integration needs (SFTP feeds, API requirements, SSO, conferencing tools) and offer technical sales assistance.

• Educate internal sales teams on Property Management Software (PMS) integrations — such as Yardi, Entrata, RealPage, and similar platforms — along with marketing integrations, including but not limited to websites and ILS's, and how they interface with the Grace Hill suite.

• Provide valuable competitive integration intelligence to marketing to assist in the upkeep of product battlecards.

• Communicate integration knowledge in an accessible manner to prospects and the MF Sales Staff.

• Aid in preparing integration-related sections of proposals and all associated customer documents (sales enablement) as necessary.

• Deliver direct support to the sales team by collaborating to understand customers' integration needs and providing sales assistance.

• Contribute to the strategic direction of GH MF integration training for internal teams, focusing on enhancing sales staff expertise and addressing knowledge gaps.

• Train other sales team members on the technical dimensions of Grace Hill's integrations (APIs, SFTP, Zoom, Microsoft Teams, PMS, and marketing integrations such as websites and ILS's).

• Build personal relationships with potential and existing customers and technical stakeholders (IT, systems administrators) to understand integration requirements.

• Provide technical and engineering information regarding products, services, or integrations by responding to inquiries from sales and customers/prospects.

• Assist with customer demonstrations by explaining or showcasing integration features and functionalities and the issues they resolve.

• Help identify VIP and Hot Prospects for sales prioritization when integration complexity influences deal timing.

• Accurately document integration requirements in Salesforce to ensure the correct targets are identified for the sales team.

• Achieve team sales goals and quotas as outlined in variable compensation.

⛳️ Requirements

• Bachelor's degree in business, computer science, information systems, or a related field (or equivalent experience).

• Minimum of 1-5 years of experience in sales engineering, solutions consulting, or technical pre-sales roles.

• Proficient understanding of REST APIs, SFTP, and SSO/SAML authentication — capable of engaging credibly in API discussions with technical stakeholders; this is not a developer position.

• Strongly preferred experience in supporting or explaining PMS (property management system) integrations — such as Yardi, Entrata, RealPage, or similar.

• Preferred experience with video conferencing and collaboration platform integrations (Zoom, Microsoft Teams).

• Preferred experience in Commercial Real Estate or multifamily sectors.

• Demonstrated track record of exceptional performance as a Sales Engineer or in a technical pre-sales capacity.

• Results-driven individual focused on tracking, measuring, and evaluating personal performance.

• Excellent communication skills with the ability to demonstrate a solid understanding of the consultative sales approach.

• Analytical skills and ability to effectively communicate ROI on integration and technology investments.

• Proven solution-selling skills.

• Highly organized and detail-oriented.

• Strong communicator, able to foster rapport and establish credibility with both business and technical stakeholders.

• Required experience in B2B sales and/or SaaS sales.

• Willingness to travel if necessary.

🏝️ Benefits

• Health, dental, and vision insurance.

• 401K.

• Paid Time Off (PTO).

• Life insurance.

• Disability insurance.

• Additional benefits.