Sales Engineer

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Cultivate and sustain a robust technical comprehension of Genetec’s product offerings while keeping abreast of new features and updates.

• Identify the most appropriate solutions tailored to customer and partner needs, ensuring technical compatibility and value generation.

• Foster and nurture outstanding relationships with customers, partners, and key stakeholders throughout the region.

• Conduct impactful product demonstrations and presentations that highlight the full range of our solutions' capabilities.

• Offer technical support to Sales teams, assisting in addressing customer requirements and specifications.

• Collaborate closely with the Technical Support team to ensure a smooth transition from pre-sales to post-sales and successful solution implementation.

• Represent Genetec at industry events, specialized security fairs, exhibitions, and seminars, serving as a regional technical ambassador.

• Develop and contribute to technical documentation, such as white papers, establishing yourself as an authority on Genetec technologies.

• Provide field insights and technical feedback to Product Management to aid in ongoing product enhancements.

• Execute complex software solutions, guiding customers throughout the technical evaluation and deployment stages.

• Travel approximately 40% of the time, engaging with customers, partners, and internal teams across the region.

⛳️ Requirements

• Extensive technical knowledge, preferably with hands-on experience in:

• - IP networking & protocols

• - Windows operating systems

• - PC configuration

• - Implementing or integrating complex software solutions

• Over 5 years of experience in customer or partner-facing roles within a technology-focused environment (experience in the security industry is highly preferred).

• Strong background in pre-sales or technical customer support, with the capability to translate technical needs into customized solutions.

• Excellent presentation and communication abilities, comfortable demonstrating complex technologies to both technical and non-technical audiences.

• Analytical mindset with robust problem-solving skills, including incident analysis and resolution.

• Capacity to manage multiple projects, prioritize effectively, and meet deadlines.

• High customer orientation, excellent interpersonal skills, and the ability to establish trust swiftly.

• A proactive, positive demeanor, coupled with curiosity, innovation, and a determination to meet objectives.

• Understanding of the local security landscape (ecosystem, technologies, trends).

• Proficient language skills in English.

🏝️ Benefits

• An opportunity to create a significant impact in an international, diverse, and collaborative workplace.

• A culture that promotes creativity and new ideas, allowing you the freedom to question the norm and influence our work processes.

• A position within an industry-leading global organization with an open and supportive environment.

• Involvement in international team events and conferences, fostering strong relationships across regions.

• Employee Commission Plan, acknowledging your contributions to business success.