Sales Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist the EXFO Sales and Account Team by marketing testing equipment within the network service provider sector.

• Provide on-site support at trade shows, conferences, and customer demonstrations with an emphasis on technical product applications.

• Create and implement customer training programs in collaboration with the Sales Manager and Account Management Team.

• Engage in field evaluations to ensure that customers receive adequate training on EXFO testing solutions.

• Oversee various aspects of customer evaluations, working closely with the sales and account manager to secure product approval.

• Collaborate with the sales manager to respond to RFPs, ensuring a thorough and positive response to all technical specifications.

• Support entails maintaining and preparing demo materials, conducting product demonstrations, providing application support for clients, and offering ongoing assistance.

• Develop solution proposals and justifications tailored to meet customer requirements.

• Foster strong supportive relationships with key accounts to facilitate the seamless adoption of products.

• Create customized test plans and job aids to guarantee smooth product acceptance.

• Assist customers in formulating test methodologies and procedures.

• Serve as a market liaison between the Product Management Team and customers by building and sustaining key relationships with focus accounts.

• Provide guidance to the Product Management Team regarding product features and road maps to align with forthcoming customer needs.

• Gather competitive intelligence on feature sets, road maps, and pricing.

⛳️ Requirements

• 1 to 3 years of relevant experience in a Telco operator or service provider role.

• Proficient in Fiber Optic and/or protocol technology.

• Understanding of physical and optical layer technology and applications (OTDR, loss testing, dispersion, DWDM, PON, and FTTx) as well as protocols and their applications (SDH, next generation SDH, ATM, Frame Relay, Gigabit Ethernet, Voice over IP, xDSL, etc.).

• Willingness to travel (approximately 70% travel required).

• Degree or equivalent qualification in Telecommunications or Optics.

• Proficiency in English, both written and spoken.

🏝️ Benefits

• Health insurance.

• Flexible work arrangements.