Sales Coordinator

This is a fully remote position, open to applicants in New York.

📋 Description

• Process orders, generate reports, and oversee order status within the ERP system.

• Convert customer purchase orders and requests into sales orders and vendor orders.

• Relay order confirmations and anticipated delivery timelines to customers.

• Collaborate with the Engineering team to ensure that technical specifications align with customer requirements.

• Handle order-related communications with both customers and vendors.

• Assist sales representatives and customers with product details and updates on order status.

• Review reports to detect missing information and monitor overdue orders.

• Work alongside the Accounting department to guarantee timely and precise invoicing.

• Validate vendor acknowledgments regarding pricing, quantities, specifications, and delivery schedules.

• Oversee shared customer-facing email accounts.

• Distribute parts-ordering information to relevant departments.

• Engage in cross-training to support related Supply Chain functions.

• Serve as a liaison among Customer Care Managers, Engineering, Accounting, and customers.

• Achieve performance metrics related to efficiency, sales order accuracy, customer satisfaction, problem resolution, and team collaboration.

⛳️ Requirements

• An Associate Degree from an accredited two-year college or university is required.

• A minimum of two (2) years of relevant experience and/or training with technical products in ERP systems.

• Proficient in Microsoft Office applications, including Excel and Word.

• Background knowledge or experience in accounting is advantageous.

• Excellent communication, problem-solving, and analytical abilities.

• Capacity to organize tasks and work independently with minimal supervision.

• Ability to interact with individuals from diverse backgrounds and needs in various remote locations.

• Skill in articulating ideas clearly in both written and verbal formats, while effectively listening to customer requirements.

• Capability to build and sustain strong workplace relationships centered on customer satisfaction.

• Ability to cooperate with other departments.

• Flexibility to adapt to a rapidly changing environment.

• Strong attention to detail and accuracy.

• Proficiency in identifying and executing essential tasks independently with a sense of urgency.

• Willingness to travel overnight up to 10% of the time.

🏝️ Benefits

• Competitive salary.

• Opportunities for incentives and overtime for hourly employees.

• Three medical plan options with employer premium contributions starting on the first day.

• Employee-paid dental and vision insurance available from day one.

• Health Savings Account (HSA) with company contributions for eligible High-Deductible Health Plans (HDHP).

• Flexible Spending Accounts (FSA) for medical and dependent care.

• Company-covered life and AD&D insurance.

• Short-term and long-term disability coverage effective from day one.

• Company 401K plan with a 100% match on the first 4% of employee contributions.

• Eight paid holidays.

• 128 hours of paid time off (PTO) annually for full-time employees.

• Employee-paid accident, critical illness, and hospital indemnity insurance.

• Employee-paid legal plans.

• Identity protection services.

• Pet insurance options.

• Discounts on home and auto insurance.

• Opportunities for training and mentoring.

• Potential for career advancement.