Sales & Client Success Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Act as the main contact for incoming leads via phone, email, text, social media, and website inquiries.

• Assess potential customers, comprehend their requirements, and pinpoint sales opportunities.

• Oversee leads within the GoHighLevel sales pipeline, from the first contact through to closing or disqualification.

• Regularly follow up with prospects and cultivate customer relationships.

• Arrange appointments and facilitate communication among prospects, clients, and internal team members.

• Keep precise records in the CRM, including opportunities, tasks, notes, customer details, and communication history.

• Track the sales pipeline to guarantee timely follow-up for leads.

• Inform potential and existing customers about available services and identify opportunities for cross-selling when suitable.

• Support customer onboarding, proposals, documentation, calendars, and scheduling of appointments.

• Monitor incoming leads from digital marketing initiatives and collaborate with the Marketing Automation Specialist on lead quality and performance.

• Provide updates and reports regarding sales and pipeline activities.

• Continuously enhance knowledge of GoHighLevel, CRM best practices, sales techniques, AI tools, and marketing automation.

⛳️ Requirements

• Exceptional communication abilities in English and Spanish (both verbal and written) – C1/C2 level.

• Prior professional experience in sales, client success, account management, or a comparable client-facing position.

• Strong grasp of the entire sales cycle, from initial contact and qualification to follow-up and conversion.

• Experience managing leads and sales pipelines through CRM platforms.

• Confidently communicate with prospects and customers via phone calls, email, text, and other channels.

• Excellent relationship-building and customer service skills.

• Highly organized, capable of managing multiple leads, follow-ups, appointments, and priorities.

• Self-motivated and comfortable working independently in a fully remote setting.

• Eagerness to continually learn new sales, CRM, marketing automation, and AI tools.

• Previous experience working for a U.S.-based company (highly preferred).

• Prior experience managing GoHighLevel (GHL) in a professional context (highly preferred).

• Familiarity with digital lead sources, including Facebook Lead Ads (highly preferred).

• Experience supporting multiple companies, services, or sales pipelines (highly preferred).

• Must be available during Pacific Time business hours (9am–5pm PST/PDT).

🏝️ Benefits

• Fully remote work from home.

• Full-time availability (40 hours per week).