Customer Success Specialist – Marketplace Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Serve as a marketplace consultant for Ultra clients.

• Provide guidance to Brazilian sellers on growth strategies, product assortment, pricing, competitive analysis, category insights, and business opportunities utilizing JoomPulse data and market expertise.

• Conduct onboarding sessions and ongoing training calls.

• Assist clients in comprehending how to effectively use the platform and leverage insights for their marketplace ventures.

• Develop practical, data-driven analyses and recommendations tailored to client inquiries and needs.

• Enhance activation, adoption, retention, and NPS by ensuring clients derive significant value from the tool.

• Offer support for daily client interactions as needed, while maintaining a strong focus on consulting and marketplace expertise as the core of the role.

⛳️ Requirements

• A minimum of 2 years of practical experience in marketplaces as a consultant, analyst, seller, account manager, or a similar position.

• Proficiency in Portuguese.

• Advanced knowledge of e-commerce metrics and marketplace dynamics, encompassing assortment, pricing strategies, competition, margins, category analytics, seller growth, and product performance.

• Strong analytical skills: ability to interpret raw data, extract key insights, and translate them into actionable recommendations for clients.

• Proficient in practical AI applications: daily hands-on experience with AI tools to enhance analysis, communication, productivity, and client support.

• Good command of English (preferred).

• Background in working with Brazilian marketplace sellers, SMBs, or e-commerce enterprises (preferred).

• Familiarity with platforms such as Mercado Livre, Shopee, Amazon, Magalu, or comparable (preferred).

• Excellent communication skills: ability to listen, establish trust, articulate insights clearly, and manage client discussions confidently (preferred).

• Experience in customer success or client support, particularly in retention, activation, NPS, or product adoption (preferred).

🏝️ Benefits

• Performance bonuses.

• Full paid sick leave.

• Collaboration with colleagues across Portugal, Brazil, Latvia, and China.

• Opportunities for career advancement.

• Potential for transitioning from PJ employment to CLT employment in the future.