Sales Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the prompt and effective delivery of Sherweb’s solutions in alignment with our customers’ needs and objectives;

• Deliver training on our products and platform, including onboarding and sales support for both new and existing clients;

• Gather customer feedback and pinpoint opportunities for Sherweb to enhance their products and service offerings continuously;

• Offer both pre- and post-sales assistance;

• Contribute significantly to customer satisfaction by delivering top-notch, efficient, and professional solutions;

• Maintain a strong emphasis on resolving issues at the first point of contact and addressing problems in a timely manner;

• Manage and take ownership of internal requests and processes on behalf of our clients.

• Actively assist sales initiatives through outbound campaigns, client follow-ups, and targeted outreach to uncover needs and growth opportunities.

⛳️ Requirements

• Minimum of 2 years in a customer-facing role

• Capacity to handle multiple tasks and priorities simultaneously

• Excellent written and verbal communication abilities

• Strong organizational and time management skills

• Comprehensive knowledge of Microsoft products (Outlook, Teams, Excel)

• Previous experience in a similar or sales-focused position is advantageous

• Capability to provide swift responses to customer needs

• Enthusiasm for enhancing the customer experience

• A natural, approachable, and committed team player

• Prior experience in IT is preferred

• Proficient English written and verbal communication skills.

🏝️ Benefits

• A dynamic work environment that evolves with you

• A welcoming and diverse workplace culture centered on inclusion and equality

• Access to cutting-edge technology and tools

• A results-driven culture that values talent, initiative, and innovative thinking

• Annual salary reviews based on performance

• Supportive and diverse colleagues from various professional and cultural backgrounds

• A flexible total compensation package

• Vacation time reflective of your prior experience

• Advanced paid hours to help you recharge (holidays and mobile days)

• A benefits plan that adjusts to your needs

• Flexible savings fund options

• Monthly home internet allowance

• Significant opportunities for growth

• A career path offering chances to learn and advance

• Close proximity to your direct manager and open, honest communication to support your development

• Numerous initial and on-the-job training opportunities, along with tools to monitor your progress and assist you in scaling up your career

• "Sherweblife" - a vibrant calendar of activities that enables us to connect virtually and in-person throughout the year