Sales Account Manager

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Act as the main Account Manager for two appliance customer accounts.

• Foster and sustain robust customer relationships across purchasing, engineering, quality, and operations departments.

• Monitor and oversee account performance utilizing a systematic, data-driven approach.

• Ensure precise CRM documentation, account activity logs, and communication records with customers.

• Observe quote activities, analyze win/loss results, and pinpoint opportunities for enhancing commercial performance.

• Examine customer trends, market share, revenue performance, and pricing tactics.

• Facilitate and lead Quarterly Business Reviews (QBRs) with customers and internal stakeholders.

• Address excess and obsolete (E&O) inventory concerns and coordinate recovery strategies as needed.

• Create account forecasts and assist in sales planning initiatives.

• Manage customer inquiries and problem resolution in collaboration with engineering, operations, quality, supply chain, and plant teams.

• Compile and deliver account performance reports, business analyses, and updates for customers.

• Discover growth prospects and aid in new business development within assigned accounts.

• Travel frequently to customer and manufacturing sites throughout the United States and Mexico.

⛳️ Requirements

• Bachelor's degree in Business, Engineering, Supply Chain, Marketing, or a related field.

• Bilingual in English and Spanish (mandatory).

• 3–8 years of experience in account management, customer service, sales support, program management, or commercial operations.

• Strong analytical and critical thinking capabilities.

• Experience with CRM systems and customer account documentation.

• Advanced skills in Microsoft Excel and PowerPoint.

• Proficient in interpreting and conveying business data effectively.

• Excellent organizational skills with a keen eye for detail.

• Capability to manage several priorities in a dynamic environment.

• Valid passport or the ability to obtain one.

• Willingness to travel both domestically and internationally.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company matching contributions.

• Opportunities for professional development and career advancement.

• Flexible work schedule and remote work options.