SAL Advocate

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Acts as an advocate and primary contact for members, addressing inquiries and concerns related to benefits, eligibility, referrals, claims, and other aspects of plan services.

• Ensures a high level of member satisfaction by delivering exceptional customer service and a readiness to assist at all times, while maintaining professionalism.

• Provides education to members, their families, providers, and caregivers about benefits and plan options.

• Clearly articulates benefits and plan options through in-person interactions, email communication, or phone calls.

• Follows up with members by clarifying their issues, identifying the root cause, and explaining the solutions.

• Elevates relevant member issues to management or other departments as necessary.

• Consistently meets or exceeds departmental standards in areas such as quality, productivity, and adherence to schedules and attendance.

• Responds to inquiries from members, internal staff, and providers in a timely and appropriate manner, addressing questions about benefits, eligibility, referrals, claims, and other issues while adhering to departmental policies and guidelines.

• Takes responsibility for resolving issues, focusing on providing solutions and options for members as needed.

• Enhances member satisfaction by promptly addressing and resolving issues, complaints, and inquiries efficiently and accurately; collaborates with providers and other departments as necessary.

⛳️ Requirements

• Ability to maintain a calm demeanor at all times, even in high-pressure situations.

• Proficient in data entry and general computer skills (including word processing and email).

• Strong communication skills, both oral and written.

• Professional and pleasant telephone etiquette is essential.

• Capability to manage a high volume of calls while consistently delivering excellent customer service.

• Proven efficiency and effectiveness in a high-call-volume environment.

🏝️ Benefits

• Annual employee bonus program

• Robust Wellness Program

• Generous paid-time-off (PTO) - 11 paid holidays per year, 1 floating holiday, a day off for your birthday, and 2 volunteer days

• Excellent 401(k) Retirement Saving Plan with employer matching

• Comprehensive employee recognition program

• Tuition reimbursement