RVP, Customer Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary relationship manager for Fortune 500 and FTSE 250 companies.

• Manage executive relationships: identify key stakeholders, conduct C-suite meetings, present business reviews, and facilitate the transition from pilot programs to Business As Usual (BAU) plans.

• Establish connections with essential client contacts to develop a network, engage with subject matter experts (SMEs), and enhance adoption rates.

• Supervise and resolve any support or technical issues arising from clients or suppliers.

• Conduct data analytics and monitor key performance indicators (KPIs) to promote Candex usage and drive revenue growth.

• Grasp, influence, and track crucial client KPIs, highlight trends, and deliver clear forecasts to both clients and internal teams.

• Act as a trusted advisor to clients in shaping their procurement and PTP spend management strategies and priorities.

• Attain a deep understanding of Candex products.

• Identify opportunities for product enhancements, improvements, or expansions to meet the needs of Candex customers and add value to the organization and its clients.

• Assist the Sales team in pursuing expansion opportunities and closing strategic deals.

• Develop repeatable processes and infrastructure to scale the Customer Success (CS) function.

⛳️ Requirements

• Expertise in the procurement domain: hands-on experience in procurement or PTP systems sales, implementation, or operations; familiarity with Ariba, Coupa, and ERPs like SAP and Oracle, including accounts payable/payment flows and KPIs.

• Proven experience working with Fortune 500 clients, ideally in a role focused on influencing, change, or transformation.

• Executive presence: trusted to lead C-suite-level meetings; sets objectives, prepares agendas, engages internal stakeholders, and influences outcomes.

• Demonstrated competency in:

• Challenger Process: adept at relaxed questioning, integrating data into educational moments, identifying client-led opportunities, and fostering constructive tension.

• Influencing & Tenacity: consistently drives clients toward decisive actions, anticipates potential roadblocks, mitigates risks, and turns resistance into advocacy.

• Client Relationship & Client Success Strategy: establishes measurable success criteria, formulates structured plans with owners and milestones, aligns internal resources, and forecasts revenue impact.

• Product Mastery & Questions Answering: capable of professionally addressing customer inquiries, interpreting reports, explaining delivery and transaction models, and applying knowledge of releases.

• Communication skills: concise, audience-tailored, evidence-based writing and speaking; manages uncertainties calmly and provides clear next steps.

• Internal likability & collaboration: fosters rapport, offers constructive feedback, delegates effectively, coaches peers, and contributes beyond their immediate responsibilities.

• Strong influencing, negotiation, and stakeholder mapping abilities; highly organized, self-motivated, and an excellent communicator in both oral and written forms.

• Technical aptitude to quickly learn software and interpret product data.

🏝️ Benefits

• Competitive compensation – Receive a salary and benefits that reflect your skills and contributions.

• Parental leave – Take essential time to bond with your expanding family.

• Flexible work environment – Achieve a balance between life and work with adaptable schedules.

• Global team + mindset – Join a diverse, international team that thinks globally.

• Tech setup – Obtain the equipment and support needed to work comfortably.

• Professional development – Enhance your skills through training and learning opportunities.

• Internal mobility – Discover new global roles and career paths without leaving the company.

• Team outings – Connect and celebrate with colleagues through regular social events.