RVP, Commercial Services – Americas

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Directly engage with hotel owners, property leadership teams, and regional partners to foster trust, alignment, and shared responsibility for topline performance.

• Serve as the representative of the Commercial Services function in discussions with owners, ensuring open communication, data-driven insights, and a balanced approach to strategic decision-making.

• Act as a liaison between field and corporate teams, guaranteeing that property-level needs are effectively communicated and understood throughout the organization.

• Work closely with assigned properties to ensure the Strategic Revenue Plan is designed, aligned, and executed in a manner that meets or surpasses ownership expectations.

• Assist in the creation, refinement, and ongoing enhancement of the Strategic Revenue Plan, which includes pricing strategies, segmentation, demand generation, and market share objectives.

• Collaborate with hotels to identify performance gaps, devise corrective action plans, and promote sustainable improvements aimed at stabilization and long-term revenue growth.

• Track key sales, revenue, and market metrics to support data-driven strategies and ensure alignment with enterprise commercial goals.

• Facilitate communication between hotel teams and corporate commercial functions (Revenue Management, Sales, Digital, Loyalty, Brand, Marketing, and Analytics) to ensure the full utilization of enterprise resources at the property level.

• Handle sales, revenue, and marketing-related hotel escalations, collaborating with leaders at both property and corporate levels to diagnose issues and implement effective solutions.

• Ensure effective tactical sales planning, segment deployment, and account management practices are established across assigned hotels.

• Contribute to the development and implementation of topline revenue generation strategies that align with enterprise objectives and enhance RevPAR penetration and market share.

⛳️ Requirements

• Over 12 years of progressive experience in sales, revenue, marketing, or commercial strategy within the hospitality sector.

• More than 10 years in multi-unit or regional leadership, managing portfolios of full-service, lifestyle, or select-service hotels.

• Proven success in leading both managed and franchise hotel environments.

• Strong knowledge and comprehension of the pre-opening experience and ramp-up process.

• Demonstrated experience in establishing and managing sales budgets, forecasting, and business planning.

• A robust track record of driving market share growth, revenue performance, and enhancing marketing and sales team effectiveness.

• Experience in managing hotel escalations and navigating complex operational or owner-related issues.

• Previous responsibility for influencing or supporting talent development, hiring decisions, and performance management.

• High proficiency in all Microsoft Suite applications (Word, Excel, PowerPoint, SharePoint) and Hyatt (or similar) CRM, event management, and RFP systems.

• Willingness to travel, primarily domestically, within the assigned territory/region – approximately 60%.

🏝️ Benefits

• Annual allotment of complimentary hotel stays at Hyatt properties worldwide.

• Flexible work schedules.

• Work-life benefits include well-being initiatives such as a complimentary Headspace subscription, along with a discount at the on-site fitness center.

• A global family assistance policy that includes paid time off following the birth or adoption of a child, as well as financial support for adoption.

• Paid Time Off, Medical, Dental, Vision, and a 401K plan with company match.