RTS Client Services Engineer – L1, L2

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Deliver remote technical assistance utilizing outstanding troubleshooting and problem-solving capabilities.

• Accurately log service requests with comprehensive documentation in the relevant tracking systems.

• Investigate, resolve, and address user issues associated with network access, local printers, PC hardware, email, internet, VPN, and WAN.

• Install, support, and document application software, including “hot fixes” and patches.

• Ensure timely responses to client needs in accordance with established SLAs.

⛳️ Requirements

• A high school diploma is mandatory.

• An associate’s degree is preferred.

• Prior customer service experience is essential.

• A+/Network+, HDI-SCA or equivalent service desk agent certification, ITIL, or entry-level certifications in applications, networking, or firewall technology are required.

• Familiarity with VMWare, Microsoft, Cisco, Ruckus, WatchGuard, and Citrix is preferred.

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Paid time off for volunteering and activities related to diversity.

• Flexible work arrangements.