RSP Voc Case Coordinator – Bilingual, French/English

This is a fully remote position, open to applicants in Canada.

📋 Description

• Location: Remote work available from anywhere in Canada

• The Rehabilitation Service Professional - Vocational Case Coordinator (RSP Voc CC) is tasked with receiving new TSA and EECA referrals and managing the triage process.

• The RSP Voc CC employs strong administrative and organizational abilities to handle various responsibilities and tasks while ensuring precision in their work.

• The RSP Voc CC collaborates effectively with multiple stakeholders, including Rehabilitation Service Professionals – Vocational, Rehabilitation Service Specialists, and the Rehabilitation Service Professional team.

• Collaborate with RSP Voc to accelerate the processing of Participant consent forms and RSP consultations.

• Ensure accurate completion of the RSP Voc Triage Assignment Process for assigning TSA and EECA referrals and maintain communication with RSSs and RSP Vocs during the referral triage phase.

• Manage timely and appropriate assignments to RSP Voc to optimize resource utilization and balance caseloads.

• Achieve accurate and complete tracking of referral assignments, addressing referral inquiries from RSSs concerning TSAs.

• Enhance operational efficiency by supporting RSP Vocs with mailing consent forms and following up on consults sent to treatment providers/RSPs.

• Execute the initial RSP Voc Triage Assignment Process, identifying the suitable RSP Voc and demonstrating problem-solving and collaboration skills with team members to meet this target.

• Review details of TSA and EECA referrals.

• Liaise with RSP Voc TM regarding referrals as necessary.

• Conduct the triage RSP Voc Assignment Process.

• Accurately complete and/or update referral assignments and consult follow-ups in Case Management software.

• Maintain awareness of the RSP Voc team and their respective caseloads to efficiently assign referrals.

• Communicate any identified concerns or program needs to RSP Vocs and RSP Voc TL/RSP Voc TM.

• Actively engage in working groups, projects, or initiatives to foster continuous improvement within the program.

• Assist the team and the RSP Voc TM in tracking program statistics.

⛳️ Requirements

• Minimum post-secondary certificate or diploma in Business Administration, Medical Office Administration, or a related field.

• At least one (1) year of experience in an administrative role.

• Ability to multi-task and prioritize to meet program service standards.

• High level of confidentiality and understanding of privacy requirements.

• Strong digital literacy, including proficiency in MS Office, MS Teams, and SharePoint.

• Employment is conditional upon obtaining Federal Level Security Clearance.

• Preferred criteria: Bilingual (French/English).

• Understanding of medical terminology.

🏝️ Benefits

• Work from home with a competitive starting salary of $52,020 annually.

• Comprehensive and flexible health and dental benefits.

• RRSP Matching program of 2.5% of base earnings.

• Ongoing learning and development opportunities.

• Flexible hours and part-time opportunities available.

• Generous time-off policies that promote work/life balance.