Robotics Maintenance & Field Service Technician II / III

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deploy, maintain, troubleshoot, and enhance advanced robotic systems operating within customer facilities across Texas and the Central United States.

• Oversee a territory centered in the Dallas–Fort Worth area, providing support for customer locations throughout Texas, Oklahoma, Louisiana, Arkansas, New Mexico, Kansas, and neighboring states.

• Offer surge assistance for deployments, preventative maintenance initiatives, and new product rollouts nationwide.

• Identify failures, document repairs, and investigate root causes to make direct contributions to next-generation products.

• Represent Tutor in a professional manner at customer locations and foster strong customer relationships.

⛳️ Requirements

• Proven experience in troubleshooting, repairing, building, maintaining, or deploying electromechanical systems.

• Strong mechanical and electrical skills.

• Practical experience with motors, sensors, actuators, drives, pneumatics, conveyors, robotics, industrial automation, CNC, AGVs, AMRs, or similar systems.

• Ability to interpret schematics and technical documentation.

• Proficient in using multimeters, hand tools, power tools, and diagnostic equipment.

• Strong documentation discipline – consistently log your work thoroughly and adhere to SOPs, even when working independently in the field.

• Excellent communication skills, with a tendency to over-communicate by default; comfortable working asynchronously over Slack and proactive in keeping the team and customers informed.

• Ability to handle ambiguity with ease – you can navigate uncertain situations, find solutions, and drive issues to resolution without a detailed guide.

• Strong capability to manage customer relationships independently – no office or onsite manager.

• Self-motivated and accountable: you effectively manage your own schedule, routes, and priorities.

• Willingness to travel (~75%) and take full ownership of problems from start to finish.

• Reside in the Riverside / Inland Empire area (or be open to relocating).

• Valid driver's license and authorization to work in the U.S.

• Level II: approximately 2+ years of experience maintaining industrial automation, robotics, conveyors, packaging equipment, AGVs/AMRs, CNC, or similar electromechanical systems.

• Level III: approximately 5+ years of experience, with a proven track record of leading complex diagnostics, independently managing root-cause investigations, and being the go-to person for peers seeking assistance.

🏝️ Benefits

• Comprehensive health insurance fully covered by the employer.

• Managed 401(k) plan.

• Regular meals provided in the office.

• Unlimited paid time off and holidays.

• Engaging social events.

• A collaborative work environment.