RN Supervisor – Engagement Center

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Oversee the daily operations of a diverse team comprising RNs, LPNs, Medical Assistants, and unlicensed personnel.

• Track clinical interaction volumes and patient acuity, adjusting resources dynamically as needed.

• Create and implement audit standards, resources, and training in collaboration with clinical quality and education colleagues.

• Offer individual and group coaching based on performance metrics and outcome trends of team members.

• Coordinate and execute procedures to ensure adherence to organizational policies, licensing requirements, and state/federal regulations.

• Design and facilitate continuing education necessary for licensure alongside clinical education initiatives.

• Serve as a liaison with both internal and external business partners to enhance services, bridge service gaps, elevate consumer experience, and bolster patient safety.

• Address patient, customer, and business partner issues in collaboration with management when necessary.

• Engage in strategic planning and execution to support departmental and organizational objectives.

• Formulate and execute change management, communication, and sustainability strategies.

• Evaluate and refine workflows, as well as develop and implement new workflows or service lines.

• Handle human resource functions including coaching, performance evaluations, recruitment, compensation adjustments, promotions, career progression, professional development, performance improvement planning, and separations.

• Lead initiatives for team member engagement and monitor outcomes.

• Ensure adherence to the organization’s Code of Ethical Conduct, policies, regulations, and relevant laws.

⛳️ Requirements

• A valid Registered Nurse License is required.

• Bachelor’s degree in Nursing or equivalent professional experience.

• Typically requires a minimum of 5 years of nursing experience.

• Strong interpersonal, problem-solving, and critical decision-making abilities.

• Proficient in advanced computer skills, including Microsoft Office Suite and database tools.

• Preferred experience with electronic medical records and telephony systems.

• Ability to collaborate with individuals possessing diverse skill sets and roles.

• Exceptional written and verbal communication capabilities.

• Skill in adapting messaging for different audiences.

• Capacity to prioritize various responsibilities and tasks with a high degree of independence.

• Experience in project management, sustainability planning, and operational budgeting.

• Results-oriented with a keen attention to detail.

• Strong analytical abilities.

🏝️ Benefits

• Eligible for benefits.

• Premium pay opportunities such as shift differentials, on-call pay, and more based on job role.

• Incentive compensation available for select positions.

• Potential for annual raises based on performance evaluations.

• Paid Time Off programs.

• Comprehensive medical, dental, vision, life, and Short- and Long-Term Disability benefits.

• Flexible Spending Accounts available for qualifying health care and dependent care expenses.

• Adoption assistance programs.

• Paid parental leave offered.

• Defined contribution retirement plans with employer matching.

• Additional financial wellness programs.

• Educational Assistance Program available.

• Various benefits and well-being initiatives.

• Opportunities for career development.

• Competitive salary structure.

• Generous retirement options.