RN, Patient Navigator

This is a fully remote position, open to applicants in California.

📋 Description

• Advocate for and educate new patients from the initial intake phone assessment to their first visit with the onsite care team.

• Guide new patients through the intake process utilizing assessment, planning, and evaluation methods.

• Determine the clinical suitability of patients for safe travel to City of Hope.

• Act as a liaison among patients, families, multidisciplinary teams, and providers to coordinate first appointments and streamline initial evaluations.

• Evaluate cancer treatment history, including the diagnosis, treatments received, physicians involved, and facilities used.

• Collaborate with OIS representatives and new patient schedulers to assess the appropriateness of visits to the organization.

• Conduct patient interviews to determine clinical suitability for care at affiliated facilities and clinical trials.

• Complete preadmission clinical evaluations and recommend care options based on diagnosis, providers, treatment possibilities, and financial considerations.

• Ensure prompt documentation in the EMR and obtain current outside medical records and imaging.

• Support patients throughout treatment decisions, identify and resolve barriers, and prevent gaps in care.

• Facilitate or assist with admissions during the intake process.

• Collaborate with intake, medical oncology, specialty clinics, and CAM teams to create care plans and educate patients and their families.

• Facilitate multidisciplinary patient education while addressing concerns of patients and families.

• Serve as a liaison between Oncology Information Services and Medical Center care providers for service recovery purposes.

• Support departmental goals and participate in performance improvement initiatives.

• Attend mandatory staff meetings and plan workflows to ensure timely completion of responsibilities.

• Ensure that encounters and new charts are complete with necessary physician documentation.

• Assess special travel needs and coordinate details with support staff.

• Employ problem-solving techniques in the intake evaluation process.

• Demonstrate understanding of patient safety goals, variance reporting, disaster codes, hand hygiene, and transmission-based precautions.

• Comply with facility policies, procedures, and Joint Commission standards.

⛳️ Requirements

• Graduate from an accredited nursing school.

• Possession of a state-issued Registered Nursing (RN) license.

• Successful completion and verification of the California state registered nursing license within 90 days of employment.

• Basic Life Support (BLS) certification.

• Oncology Certified Nurse certification is highly preferred.

• Availability to work Monday–Friday, with 8-hour shifts scheduled between 7 a.m. and 7 p.m. Pacific Standard Time.

• Understanding of patient safety goals relevant to the work environment.

• Familiarity with hospital variance reporting systems and appropriate management procedures.

• Knowledge of organizational disaster codes.

• Completion of annual Hazardous Communications Training.

• Fulfillment of required CE Direct continuing education.

• Adherence to organizational hand hygiene and standard/transmission-based precaution guidelines.

• Compliance with facility policies and Joint Commission standards.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and continuing education.

• Supportive work environment with a focus on teamwork.

• Competitive salary and benefits package.

• Access to advanced medical technologies and resources.