Rheumatology Territory Account Specialist

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Lead customized account experiences for Health Care Providers and key accounts.

• Act as the main point of contact for clients.

• Establish significant customer relationships and identify common goals.

• Navigate solutions that connect customers to Novartis resources for enhancing patient outcomes.

• Balance demand generation with strategic engagement of accounts.

• Address and resolve account issues with tailored solutions.

• Develop strategic territory plans that stimulate product demand and support patient outcomes.

• Collaborate with territory teammates, field teams, and home-office colleagues.

• Analyze market conditions, competitive landscape, and cross-functional dynamics to foresee opportunities and challenges.

• Utilize territory data and market trends to uncover local insights and facilitate pull-through efforts.

• Lead impactful customer interactions both virtually and in person.

• Organize planning sessions with stakeholders to address complex challenges.

• Provide real-time access support and work in partnership with Patient Specialty Services.

• Employ digital tools and omni-channel strategies for both virtual and face-to-face customer outreach.

⛳️ Requirements

• Bachelor’s degree required from a 4-year college or university.

• Experience within the last 5 years in pharmaceutical, biotech, healthcare, medical devices, diagnostics, life sciences services, insurance, consumer health, B2B, or similarly structured/complex sales environments.

• Associate level: limited prior sales experience, or recently separated from the US Military with 4+ years of military service in a leadership role.

• Territory Account Specialist: 2+ years’ experience in a relevant industry or similarly complex sales role within the last 5 years.

• Senior Territory Account Specialist: 5+ years’ experience in a relevant industry or similarly complex sales role within the last 5 years.

• Executive Territory Account Specialist: 10+ years’ experience in a relevant industry or similarly complex sales role within the last 5 years.

• Proven track record of sustained high performance.

• Experience in navigating and selling to large accounts and key customers.

• Analytical skills to seek, prioritize, and apply relevant information for solving customer issues.

• Ethical leadership with the ability to promote ethical behavior and compliance with company policies and laws.

• Candidate must reside within the territory or within a reasonable daily commuting distance of 50 miles from the territory border.

• Willingness to travel 60–80% across a broad geography.

• Capability to drive and/or fly within the territory.

• A fully valid and unrestricted driver’s license is required.

• Desirable: experience across therapeutic groups, disease states, account management strategy, and new product launches.

• Desirable: understanding of patient services, market access, buy and bill, specialty pharmacy, reimbursement, and medical calling on HCPs.

• Customer-facing employees must adhere to customers’ credentialing guidelines, which may necessitate vaccination.

• Successful completion of initial training, including home study of no more than 8 hours per day and 40 hours per week.

🏝️ Benefits

• Performance-based cash incentive.

• Eligibility for annual equity awards, depending on role level.

• Health benefits.

• Life benefits.

• Disability benefits.

• 401(k) with company contribution and match.

• Vacation.

• Personal days.

• Holidays.

• Other leaves.

• Reasonable accommodations for disabilities.