RFP Agent

This is a fully remote position, open to applicants in Malta.

📋 Description

• Perform client due diligence and enhanced due diligence for high-risk users and transactions, including Politically Exposed Persons.

• Gather, assess, and verify KYC information and documentation while conducting analytical risk assessments for new clients.

• Evaluate potential PEP and sanctions matches during the registration process and obtain PEP declarations when necessary.

• Monitor and investigate suspicious transactions utilizing risk assessment tools, escalating high-risk cases to the MLRO or management.

• Detect and respond to fraudulent activities such as credit card fraud, chargebacks, identity theft, phishing, and money laundering.

• Establish and manage real-time alerts for suspicious transactions and implement mitigation procedures.

• Handle and resolve internal and external payment-related inquiries, working closely with external payment providers.

• Facilitate player deposits and withdrawals in accordance with company policies and regulatory standards.

• Monitor payment provider approval rates and evaluate transaction performance to recommend enhancements.

• Develop and oversee payment processing workflows.

• Analyze and escalate suspicious activity reports in compliance with AML policies and procedures.

• Collaborate with the Compliance department to uphold and improve AML frameworks and reporting structures.

• Regularly assess existing clients based on established policies and procedures.

• Work shifts from Monday to Sunday, including designated CET shifts.

⛳️ Requirements

• 2–3 years of experience in a risk, fraud, payments, or AML role, preferably within the iGaming industry (online casino or sportsbook).

• Practical understanding of various fraud detection methodologies.

• Experience with fraud monitoring and online payment systems.

• Knowledge of Anti-Money Laundering (AML), Know Your Customer (KYC), and Enhanced Due Diligence (EDD) requirements.

• Familiarity with regulations across different iGaming jurisdictions/markets.

• Strong analytical skills, capable of interpreting complex data sets and identifying actionable insights.

• Exceptional organizational and time-management abilities, with a talent for prioritizing tasks in a fast-paced environment.

• Customer-focused mindset with a proactive approach to overcoming challenges and enhancing processes.

• Detail-oriented with keen analytical and investigative skills, and the ability to identify and address irregular activities.

• Excellent communicator who thrives in a team setting; a true team player.

• Willingness to work shifts, including evenings and weekends.

🏝️ Benefits

• Competitive salary aligned with skills and experience.

• Performance and bonus structure based on the achievement of defined targets and personal performance.