RevOps Coordinator

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Take ownership of the complete lifecycle of promotional codes in Salesforce — from inception to retirement, ensuring that every code is utilized within authorized parameters, regularly audited, and never becomes a source of revenue loss.

• Ensure the accuracy and currency of standard pricebooks in Fullbay by incorporating product updates, new SKUs, and pricing tier modifications, so every quote and order reflects approved rates.

• Coordinate and implement the downsell workflow from initiation to system updates: verify eligibility, obtain necessary approvals, update subscription records, and ensure downstream systems accurately reflect the changes.

• Maintain a thorough audit trail.

• Uphold data integrity across CRM and billing systems by conducting regular reconciliation checks on subscription records, product configurations, and account data — identifying and rectifying discrepancies before they impact reporting or invoicing.

• Create and oversee custom pricebooks for unique commercial agreements.

• Monitor ramping schedules (multi-year escalators, usage-based tiers, step-up pricing) and ensure that each phase is executed punctually and documented correctly.

• Accurately process new customer orders in a timely manner, reviewing each deal for completeness, flagging any missing information early, and collaborating with Sales to resolve issues prior to closure — facilitating a seamless transition from closed-won to onboarding.

• Adhere to and assist in enhancing Deal Desk SOPs.

• Escalate non-standard deals that require approval from RevOps or Finance.

• Uphold documentation standards and contribute to a scalable, efficient deal process.

⛳️ Requirements

• A minimum of 2 years of experience in operations, ideally within Marketing, Sales, or Client Services.

• Proven experience in identifying process gaps and contributing to SOP enhancements within a structured operational environment.

• Demonstrated experience with performance metrics, data analysis, and reporting.

• Familiarity with CRM, marketing automation, and project management tools.

• Experience in a SaaS or technology-driven environment.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Comprehensive health and wellness benefits.