Revenue Operations Manager – Support & Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the leadership of Services and Support to establish and implement delivery models, capacity planning, and resource allocation.

• Assist in annual and quarterly planning by developing staffing models, utilization targets, service-level commitments, and aligning coverage for onboarding, implementation, and support teams.

• Create and enhance reporting for services delivery, support performance, customer satisfaction (CSAT), time-to-value, and escalation trends.

• Conduct root-cause analysis on support escalations, service delivery issues, and onboarding challenges to discover systemic improvement opportunities.

• Convert operational data into actionable insights for Services and Support leaders to enhance efficiency and improve customer experience.

• Collaborate with RevOps colleagues to ensure seamless transitions across Sales, Customer Success, and Services functions, especially regarding onboarding and implementation workflows.

• Work closely with Enablement to integrate systems and processes into daily Support and Services operations.

• Oversee and optimize the Support and Services tech stack, ensuring tool adoption and accurate data flow between systems while collaborating cross-functionally on systems that encompass the revenue cycle.

⛳️ Requirements

• 6–10 years of experience in Revenue Operations, Services Operations, Support Operations, or Business Operations within a B2B SaaS setting.

• Knowledge of services delivery models, including professional services, onboarding, implementation, and/or technical support operations.

• Strong analytical and modeling capabilities, with a comfort level in developing utilization models, SLA tracking, escalation analyses, and capacity plans.

• Proficiency in synthesizing complex data into clear recommendations and business narratives.

• Exceptional project management skills, with a track record of driving cross-functional initiatives.

• Strategic mindset capable of balancing long-term planning with practical execution.

• A proactive ownership attitude.

🏝️ Benefits

• Competitive compensation and equity plan within the industry.

• Flexible time off, sick days, and 13 paid holidays.

• Comprehensive medical insurance that covers Health, Dental, and Vision.

• Paid parental leave, along with benefits for fertility, adoption, and other family planning.

• On-site workspace.

• Monthly allowance for wellness, reading, and access to LinkedIn Learning for ongoing development.

• Team-based and company-wide events and activities that inspire, educate, and foster a sense of community.