Revenue Operations Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Create and manage CRM pipelines, sales workflows, and reporting dashboards.

• Ensure alignment of deal stages, properties, and workflows with actual business practices.

• Enhance tools and processes throughout the freight brokerage sales cycle.

• Assist in shipper prospecting, opportunity assessment, relationship management, and freight tracking.

• Set data quality benchmarks and standardize sales procedures.

• Remove duplicate records, categorize accounts, resolve lead conflicts, and promote CRM usage.

• Collaborate with marketing on campaigns, landing pages, forms, lead nurturing, and attribution analysis.

• Generate reports on pipeline obstacles and key performance indicators, including calls, meetings, opportunities, wins, and revenue.

• Develop and deliver CRM best-practice training while working with sales leadership, operations, and marketing teams.

• Direct leads among teams and supervise data enhancement initiatives.

• Manage company hierarchy relationships and contact sourcing strategies.

• Contribute to strategic sales planning and ongoing organizational advancement.

⛳️ Requirements

• Significant experience in logistics or freight brokerage sales.

• In-depth understanding of shipper and carrier sales processes.

• Advanced knowledge of CRM systems, including pipeline structure and sales sequence optimization.

• Proficient in designing and analyzing complex reporting dashboards.

• Capability to quickly learn new platforms and technologies.

• Extensive expertise in HubSpot is highly regarded.

• Dedication and ability to become a proficient CRM administrator.

• Strong analytical skills to convert complex data into actionable insights.

• Excellent communication skills and credibility to instruct and align cross-functional teams.

• Commitment to process excellence, data accuracy, and evidence-based decision-making.

• Preferred: Experience in HubSpot or similar CRM administration, including Salesforce or Zoho.

• Preferred: Proficiency in marketing automation, lead scoring, or attribution reporting.

• Preferred: Knowledge of ZoomInfo and best practices for enterprise CRM data hygiene.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.