Revenue Enablement Manager, CX

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and execute a comprehensive enablement strategy aimed at enhancing retention, satisfaction, and growth objectives.

• Utilize learning analytics and customer experience (CX) performance data to assess and enhance the effectiveness of enablement initiatives.

• Collaborate with Operations and CX leadership to propel initiatives that incorporate AI and automation into CX processes.

• Create, curate, and sustain impactful enablement materials for CX teams.

• Conduct engaging workshops, webinars, and training sessions employing blended learning methodologies.

• Work closely with senior stakeholders across Product, Marketing, Sales, and CX Leadership to ensure strategic alignment.

• Leverage and manage the CX technology stack to enhance efficiency and insights.

• Oversee strategic enablement initiatives from inception to execution.

• Analyze CX metrics to uncover skill gaps and inform ongoing improvement strategies.

• Serve as a vital partner to CX leadership, providing insights and recommendations to optimize customer onboarding and retention strategies.

⛳️ Requirements

• A minimum of 4 years of experience in Customer Success or Customer Experience within a SaaS setting, including at least 1 year in a role focused on Enablement.

• Demonstrated success in designing and implementing enablement programs that yield measurable improvements.

• Proficiency with essential go-to-market (GTM) and enablement tools (Salesforce, Gong, Gainsight, Skilljar, WorkRamp, Articulate, Outreach.io, LeanData).

• Strong organizational and project management abilities, capable of managing multiple initiatives and facilitating effective cross-functional collaboration.

• A solid analytical mindset with the capability to convert performance data and metrics into actionable enablement strategies.

• Outstanding communication, facilitation, and executive presence, with a proven track record of influencing stakeholders at all levels.

• A self-motivated individual who thrives in dynamic environments, with a passion for continuous learning, innovation, and the evolving landscape of enablement and AI.

🏝️ Benefits

• 401(k) matching along with dental, medical, vision, and life insurance coverage.

• Flexible vacation day policy.

• Fully remote work with a monthly stipend for home office expenses.

• Family planning resources and specialized support programs.

• Equity opportunities for growth with Boulevard.

• Boulevard Bucks Learning and Development program for market exploration.