Revenue Cycle Client Enablement & Onboarding Director

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee the onboarding strategies for designated client accounts, encompassing timelines, milestones, deliverables, and communication with stakeholders.

• Develop, sustain, and enhance onboarding playbooks, job aids, training resources, and process documentation to facilitate scalable delivery.

• Coordinate internal preparation across Operations, Technology, Training, and Quality to ensure that all people, process, and technology prerequisites are fulfilled before go-live.

• Manage onboarding governance by monitoring risks, issues, dependencies, and action items until resolution.

• Establish success metrics for onboarding and reporting, providing transparent updates to leaders and clients.

• Assist in change management by aligning communications, training, and knowledge transfer strategies to foster adoption and ensure a consistent client experience.

• Direct post-go-live stabilization efforts, including hypercare support, issue triage, and the transition to steady-state operations.

• Document lessons learned and collaborate with Continuous Improvement (CI) to standardize best practices, aiming to shorten onboarding cycle time.

• Offer daily leadership for a cross-shore team, including task allocation, coaching, and eliminating delivery obstacles.

• Set explicit expectations and objectives; conduct regular one-on-ones, provide performance feedback, and contribute to annual review processes in accordance with company protocols.

• Collaborate with Talent Acquisition and Resource Management on hiring, onboarding, scheduling, and capacity planning to fulfill client and business needs.

• Ensure onboarding operations comply with relevant privacy and security regulations, including HIPAA and the protection of PHI/PII.

⛳️ Requirements

• A Bachelor’s degree is required.

• A Master’s degree is preferred.

• PMP or PMI certification is preferred.

• Proficient in Microsoft Office Suite (Word, PowerPoint, Excel).

• At least 8 years of experience in Healthcare, with a minimum of 5 years in a management role.

• Demonstrated leadership experience with the capability to manage and inspire global teams.

• Comprehensive understanding of Revenue Cycle Operations within hospital and physician environments.

• Excellent communication skills and a strong executive presence.

• Extensive project management experience with the ability to oversee multiple workstreams simultaneously.

• Skilled in data analysis and reporting tools.

• Current permanent work authorization in the US is required.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401(k) plan with a generous employer match.

• Employee stock purchase plan.

• Generous Paid Time Off policy.

• Paid parental leave and adoption assistance.

• Wellness Program.