Retinal Camera Operator – Eye Exam Specialist, Ophthalmology

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Conduct scheduled diabetic eye examinations and retinal screenings for members at healthcare provider facilities and in patients' homes.

• Utilize company-issued retinal imaging devices.

• Complete the provided training on retinal imaging technology and eye examination protocols before performing exams independently.

• Maintain proficiency through continuous training as required.

• Manage a daily schedule for eye examination appointments.

• Confirm appointments with both practices and patients ahead of time.

• Coordinate travel arrangements effectively.

• Assist in addressing eye examination and related quality gaps.

• Engage virtually with team members, internal partners, customers, providers, payers, and care teams on non-appointment days.

• Foster and sustain robust professional relationships with colleagues, customers, providers, payers, and care teams.

• Contribute to quality improvement initiatives, reporting, patient outreach, and customer success efforts.

• Adhere to security policies and procedures to safeguard PHI, PII, and Guidehealth intellectual property.

⛳️ Requirements

• Must be a resident of the Philadelphia, PA area.

• Willingness and capability to travel daily, up to 100%, to provider practices.

• No previous eye examination or imaging experience is necessary; comprehensive training and equipment will be provided.

• Valid driver’s license and dependable transportation are essential.

• An associate degree or higher in a relevant field is required.

• A minimum of 1-3 years of experience in a healthcare environment.

• Familiarity with medical terminology, quality measures, medical billing, or coding is preferred.

• Proficiency in Microsoft Excel, PowerPoint, Word, Outlook, Teams, and various healthcare-related systems or applications.

• Excellent verbal and written communication skills are vital.

• Strong attention to detail and organizational capabilities are necessary.

• Ability to adhere to strict deadlines.

• Capacity to collaborate effectively with management, colleagues, customers, providers, payers, and care teams.

• Ability to work autonomously in a remote setting.

• Certification or licensure as a healthcare professional, such as CMA or LPN, is preferred.

• A reliable internet connection capable of supporting video calls and internal/external systems: minimum 100 Mbps download and 10 Mbps upload is required.

🏝️ Benefits

• Travel time is compensated.

• Mileage and travel expenses related to eye examination visits are covered by the company.

• Medical, Dental, and Vision insurance plans are available.

• 401(k) plan with a 3% employer match on your 6% contribution.

• Life and Disability insurance coverage is provided.

• Options for Voluntary Life insurance are available.

• Employee Assistance Program (EAP) is included.

• Paid time off plans are offered.

• Paid parental leave is available.

• Access to learning and development resources.

• Necessary work equipment is supplied at no cost.

• Fully remote work flexibility is provided.