Retail Operations – Brand Standards Specialist

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Establish robust relationships with retail fuel and convenience store operators in the designated territory.

• Act as a trusted consultant assisting customers in enhancing store aesthetics, operations, and overall retail performance.

• Perform site visits and offer recommendations that elevate customer experience and operational efficiency.

• Recognize opportunities to aid retailers in boosting sales, profitability, and customer loyalty.

• Carry out branded image evaluations and site assessments.

• Ensure retail outlets adhere to brand standards and compliance mandates.

• Support merchandising, marketing, and promotional strategies.

• Assist retailers in enhancing image evaluation scores and overall site presentation.

• Identify areas needing improvement and create action plans collaboratively with retailers.

• Advocate for supplier marketing initiatives, loyalty programs, and credit card offerings.

• Motivate retailers to engage in promotional opportunities.

• Aid retailers in preparing for future growth and operational advancements.

• Provide insights on retail best practices and market trends.

• Collaborate with Sales, Operations, Marketing, and supplier partners.

• Monitor retailer progress against set objectives and action plans.

• Keep accurate records and reporting for the territory.

• Ensure project deadlines and objectives are met.

• Conduct regular site reviews and facility evaluations.

• Assist retailers in comprehending brand requirements and operational standards.

• Support adherence to company, supplier, and regulatory guidelines.

⛳️ Requirements

• 1–3 years of experience in sales, retail operations, customer service, account management, or territory support.

• Strong skills in relationship-building and influence.

• Excellent communication and presentation skills.

• Self-driven with the capability to work autonomously.

• Strong organizational and time management abilities.

• Results-oriented approach with a dedication to helping customers thrive.

• Valid driver's license and willingness to travel within the assigned territory.

• Experience in convenience store, fuel retail, restaurant, hospitality, or retail management is preferred.

• Experience in a field-based role directly interacting with customers is preferred.

• Familiarity with retail merchandising, promotions, customer experience, or brand standards is preferred.

• Experience assisting independently owned businesses is preferred.

• A bachelor's degree is preferred.

• Recent graduates are encouraged to apply.

🏝️ Benefits

• Make a significant impact on retailer success.

• Work independently while cultivating strong customer relationships.

• Acquire experience across retail operations, marketing, sales, and business development.

• Join a collaborative team dedicated to helping customers succeed.

• Engage in a dynamic role where no two days are alike.