Retail National Account Manager – West Coast Territory

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Responsible for comprehensive planning and execution to meet AOP goals and promote profitable growth across designated accounts.

• Oversee a portfolio of specialty retail, mass, craft, and distributor clients throughout the West Coast region.

• Formulate and implement annual account plans that align with customer goals and Libbey's growth strategies.

• Foster collaborative relationships with customers, acting as the primary contact for assigned accounts.

• Direct line reviews, assortment planning, promotional execution, and strategic growth initiatives.

• Recognize, pursue, and secure new business opportunities, including significant national account growth prospects such as Albertson’s.

• Create customer-specific selling strategies, presentations, assortment suggestions, and pricing solutions.

• Propel incremental growth through innovation, category expansion, and merchandising opportunities.

• Collaborate with Marketing, Creative, Planning, Supply Chain, and Operations to ensure the successful execution of customer programs and new product launches.

• Work alongside Finance to support pricing strategies, profitability targets, and margin management.

• Manage customer forecasts, inventory management, replenishment strategies, and supply chain coordination.

• Evaluate business performance, identify risks and opportunities, and formulate action plans to enhance results.

• Leverage market insights, customer data, and industry trends to identify opportunities and refine selling strategies.

• Design and deliver compelling customer presentations, sales materials, business reviews, and growth proposals.

• Collaborate effectively with internal teams to communicate customer needs, business opportunities, competitive activities, and market feedback.

• Lead and/or actively participate in sales and cross-functional business initiatives.

• Attend customer meetings, industry trade shows, Libbey sales meetings, and training events as needed.

⛳️ Requirements

• High school diploma or GED is required.

• A bachelor's degree is preferred, or a combination of education and relevant work experience that is equivalent.

• At least 5 years of experience in national account management, retail sales, or similar commercial roles.

• Experience managing clients within specialty retail, mass retail, craft, distributor, or related sectors.

• Proven track record of driving growth through business development and acquiring new customers.

• Strong financial understanding, including pricing strategy, forecasting, sales planning, and margin management.

• Capability to develop and deliver effective internal and external presentations.

• Excellent relationship-building, negotiation, and communication abilities.

• Demonstrated capacity to collaborate with and influence cross-functional teams.

• Strong organizational, analytical, and time management skills.

• Ability to manage multiple priorities and complex customer portfolios in a dynamic environment.

• Willingness to travel at least 25% of the time.

🏝️ Benefits

• Target sales incentive plan of 25%.

• Car allowance.

• Mileage reimbursement.

• Company-provided cell phone.

• Laptop.

• Comprehensive healthcare benefits package.

• 401(k) plan with company matching.

• Generous Paid Time Off policy.