Respite Crisis Services Support Specialist

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Timely response to requests for coverage at the Crisis Services Center;

• Addressing contacts from NRS and Comprehensive Community Based Youth Services (CCBYS);

• Ensuring high-quality documentation of all crisis-related communications;

• Reporting child abuse and neglect to the relevant authorities as mandated by law;

• Contributing to ongoing quality improvement initiatives;

• Safeguarding the confidentiality of the individuals we assist;

• Demonstrating respect and acceptance for all individuals and communities served by, partnered with, or employed by NRS;

• Complying with the policies and procedures outlined in the Employee Handbook;

• Actively participating, on camera, in regular supervision and staff meetings as required;

• Attending regular training sessions provided in-house, by partners, and for professional development;

• Availability to attend events at various locations using personal, rental, or public transportation;

• Engaging in assigned special projects and responding to ad hoc requests as needed.

⛳️ Requirements

• Knowledge and experience in a social services environment, preferably with crisis intervention;

• Flexible schedule with the capability to work some weekends and overnight shifts;

• Ability to promptly respond to short-term support requests;

• Self-motivated and detail-oriented;

• Exceptional written and verbal communication skills;

• Strong interpersonal abilities, including effective communication with diverse teams and relationship building;

• Creative problem-solving skills coupled with a positive, solutions-focused approach;

• Capacity to be flexible and adapt to the changing needs of a dynamic team;

• Proven experience in prioritizing and managing projects from inception to completion, with a successful track record of meeting deadlines;

• Demonstrated organizational and multitasking capabilities;

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook);

• Familiarity with data entry processes and the ability to use industry-specific software;

• Commitment to the mission and operational objectives of the National Runaway Safeline;

• Bilingual Spanish speaking preferred, but not mandatory.

🏝️ Benefits

• Fully remote positions available;

• Flexible scheduling options.