Resource Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a diverse caseload spanning pediatric, adult, and educational service sectors.

• Review, validate, and execute requests to supply members with reliable, high-quality resources.

• Conduct telephonic interviews with pertinent external stakeholders.

• Perform web-based research to discover community resources, professional care service details, availability, and provider information.

• Reach out to dependent care providers to inquire about availability, pricing, and other essential information.

• Confirm state licensing requirements.

• Compile and synthesize research findings and information gathered within specified turnaround times.

• Work collaboratively with Resource Coordinators and Care Team members to guarantee smooth service delivery.

• Undertake additional administrative tasks as assigned.

⛳️ Requirements

• Must be at least 18 years old.

• High School Diploma or equivalent required.

• Minimum of 5 years of experience in case management, social services, or the medical/healthcare sector.

• Proficient in using computer systems and communication applications, such as a Mac computer system, Google Suite, or Slack.

• Comfortable delivering customer service support via phone.

• Capable of multi-tasking to manage workload effectively.

• Ability to work remotely with a designated space for phone communications.

• Bilingual proficiency is highly preferred.

• An undergraduate degree or completion of a health professional certification program is preferred.

🏝️ Benefits

• Comprehensive coverage for medical, dental, and vision insurance.

• Employer contributions to 401k retirement plans and Health Savings Accounts (HSA).

• Company-sponsored life insurance, short-term disability, and long-term disability insurance.

• Access to Cariloop's member portal and services for you and your family.

• Annual stipends from UrbanSitter for childcare, tutoring, pet sitting, housekeeping, and senior care services.

• Flexible time-off policy.

• 14 paid company holidays each year.

• Quarterly mental health days.

• Paid time off for volunteer activities.

• Fully paid caregiver leave.

• Flexibility to work remotely.

• Reasonable accommodations available during the application or interview process.