Resource Consultant

This is a fully remote position, open to applicants in Virginia, +1 more state.

📋 Description

• Conduct home visits with participants at least every six (6) months, adhering to established timelines.

• Exhibit a thorough understanding of the Personal Options services program, relevant West Virginia waiver programs, and Palco policies.

• Provide education and mentorship to participants and/or their designated representatives regarding their rights, responsibilities, and potential risks associated with the program.

• Assess and evaluate the capability of participants or their representatives to engage effectively in the program.

• Support members and their representatives, as needed, in creating and updating their initial service/spending plan.

• Oversee the utilization of service/spending plans.

• Address and respond to all complaints and grievances from members/representatives concerning FMS and Resource Consulting services.

• Act as a mandatory reporter, responding to and reporting all necessary incidents, including allegations of suspected abuse, neglect, and exploitation.

• Employ a person-centered approach in all participant interactions.

• Accurately document all participant visits using a company-issued laptop with professional and detailed language.

• Log events and generate reports electronically.

• Carry out essential administrative tasks daily, such as scheduling and confirming upcoming visits and responding to company communications.

• Adhere to operational procedures outlined by Palco.

• Participate in shadowing sessions with new resource consultants as requested and attend periodic training sessions mandated by Palco.

• Timely distribute new information to participants within your caseload.

• Handle company equipment and data with care, following company policies, including HIPAA privacy practices.

⛳️ Requirements

• A minimum of three years of experience in public-facing roles is essential.

• Preferred experience includes roles such as patient navigator, community connector, community health worker, lay health advisor, health educator, or case manager.

• A High School Diploma or equivalent is required.

• Professional verbal and written communication skills are necessary.

• Ability to document visits electronically is required.

• Proficiency in Microsoft Office, Microsoft Outlook, and Internet use is essential.

• Strong problem-solving abilities are necessary.

• Willingness to travel within a designated geographic area to meet participants at their homes is required.

• Ability to work with individuals of all ages and disabilities is essential.

• A valid driver’s license and reliable transportation are necessary.

• Must have and maintain an active prepaid or contract cell phone plan for ongoing communication with participants, management, and/or company leadership.

• Must successfully pass a criminal background check and a maltreatment check.

🏝️ Benefits

• Generous Paid Time Off

• Annual bonus potential

• Retirement Savings: We will assist you in saving for your future.

• Career Growth Opportunities: We are committed to helping you thrive and grow together.

• Paid Training: Earn while you learn and continue to develop with access to both internal and external learning opportunities.

• Great Work Environment: We take pride in our collaborative company culture and the recognition we have received for our diversity efforts.

• Employer shared Health Insurance costs

• Employer paid Disability Insurance

• Employer paid Life and AD&D Insurance

• Vision Insurance

• Cancer Insurance

• Voluntary Life Insurance

• Paid Time Off

• Remote work environment

• Paid holidays