Residential Field Claims Advisor

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage residential claims and engage with clients to provide guidance towards the resolution of claims.

• Conduct on-site assessments and evaluate damages.

• Designate suitable contractors or suppliers as necessary.

• Assess collected information to ascertain coverage.

• Deliver exceptional and personalized client service with prompt follow-ups.

• Oversee and resolve residential claims in alignment with operational standards.

• Balance the needs of clients and insurers during claim settlements.

• Prepare estimates and negotiate with contractors regarding residential repairs.

• Monitor expenses related to claim settlements.

• Support and contribute to the development of both internal and external colleagues.

• Engage in ongoing industry accreditation and training.

⛳️ Requirements

• Comprehensive knowledge and understanding of home insurance policy coverage and claims processing.

• In-depth knowledge of residential construction methods and restoration practices.

• Experience in managing structural building damage claims.

• Outstanding verbal and written communication abilities.

• Good judgment in the settlement of claims.

• Proficient negotiation skills.

• Exceptional interpersonal and communication competencies.

• Strong problem-solving and analytical capabilities.

• Excellent organizational and time management skills.

• Clear Drivers Abstract.

• Proficient typing and computer skills.

• Familiarity with Xactanalysis/Xactimate, Guidewire ClaimCenter, and Microsoft Office.

• AMF licensing is considered an asset, or a commitment to obtain it within the first 12 months of employment.

• Bilingual proficiency in French and English is regarded as a significant asset.

• Ongoing participation in industry accreditation and training is mandatory.

🏝️ Benefits

• Competitive base salary ranging from $66,800 to $94,300 CAD.

• Comprehensive health and well-being benefits.

• Savings and retirement programs.

• Paid time off.

• Banking benefits and discounts.

• Opportunities for career development.

• Reward and recognition initiatives.

• Regular developmental discussions.

• Access to training programs.

• Online learning platform availability.

• Mentoring opportunities.

• Training and onboarding sessions provided.

• Accessible meeting rooms and captioning for virtual interviews as accommodations.

• An inclusive, accessible, and respectful workplace environment.