Research Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the successful attainment of research goals for Knit customers through effective partnerships.

• Manage customer relationships by deeply understanding their research needs and ensuring the delivery of high-quality project outcomes.

• Act as the primary research lead for all projects associated with assigned accounts, holding ultimate accountability for the success of research initiatives.

• Conduct thorough project scoping to gain a comprehensive understanding of research objectives and context, establishing a foundation for project success.

• Serve as a strategic problem solver and a subject matter expert in research for customers.

• Function as a solutions architect for clients, educating them on Knit’s research capabilities and proposing strategies to enhance project outcomes.

• Engage in ongoing innovation for Knit’s AI products to bridge the gap between AI-generated outputs and those produced by human researchers.

• Perform the final review and approval for all customer-facing topline deliveries from Knit.

⛳️ Requirements

• Over 8 years of experience in market research, predominantly in a supplier role within a market research agency setting.

• Experience in leading discovery and scoping discussions, crafting and refining quantitative and qualitative questionnaires, developing analysis plans, and preparing stakeholder-ready insights and reports.

• Capability to drive initiatives and achieve outcomes in ambiguous situations, addressing both complex customer requirements and internal business dynamics at Knit.

• Demonstrated success in managing client relationships with Enterprise and Fortune 500 US-based companies, particularly collaborating with insights professionals to define and meet research objectives, leading to customer retention and growth.

• Proven ability to successfully drive initiatives amidst competing priorities, managing multiple research projects simultaneously along with internal business demands.

• Effective People Manager at both cross-functional and team levels, particularly in fostering clarity and accountability, recruiting, onboarding, managing performance, resolving conflicts, and enhancing team morale.

🏝️ Benefits

• Competitive salary with a commission plan, where applicable to the role.

• Equity options available.

• Comprehensive healthcare coverage (medical, dental, and vision).

• Additional coverage options.

• Company-provided laptop and a one-time onboarding technology stipend.

• 401(k) plan with company matching.

• Flexible time-off policies.

• Hybrid work environment.

• And more!