Research Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct research and gain insights into healthcare system websites, databases, and reference materials while adhering to departmental and corporate guidelines.

• Investigate and document requested information pertaining to primary care physicians, dentists, specialists, eldercare services, nursing facilities, and related resources.

• Determine suitable benefit plans and offerings as needed.

• Deliver precise and comprehensible research findings to nurses, advocates, and internal stakeholders.

• Address member inquiries by providing clear and specific resources and available options.

• Input and uphold accurate documentation within internal systems.

• Assemble research outcomes in a user-friendly format to aid member decision-making.

• Monitor cases and perform timely follow-ups with members and providers.

• Ensure compliance of all work with quality standards, internal protocols, and relevant federal and state regulations, including HIPAA and COBRA.

• Observe recurring research issues or trends and escalate any concerns to leadership when necessary.

⛳️ Requirements

• High school diploma or GED is mandatory.

• An associate degree in business, liberal arts, healthcare management, or a related discipline is preferred.

• A minimum of one year of experience in a healthcare-related role is preferred.

• Strong written and verbal communication skills, including professional telephone etiquette.

• Excellent listening abilities with a knack for understanding and clarifying requests.

• Robust problem-solving and issue-resolution capabilities.

• Outstanding customer service skills and a dedication to quality.

• Solid organizational and multitasking abilities, inclusive of consistent follow-up.

• Proficiency in MS Word, Excel, and web-based research tools.

• Ability to work effectively in a collaborative, team-oriented environment.

• Bilingual skills (English/Spanish or other languages) may be required depending on the assignment.

• Capability to operate in a home office setting with suitable lighting, a computer, and phone access.

• Strong concentration, attention to detail, critical thinking, and problem-solving skills.

🏝️ Benefits

• Comprehensive training along with the resources necessary for your success.

• Opportunities for career advancement and internal promotion.

• Competitive starting pay at $16 per hour.

• Medical, dental, and vision insurance benefits.

• 401(k) plan with company matching.

• Tuition assistance offered.

• Paid Time Off (PTO).

• Paid holidays.

• A mission-driven culture emphasizing accuracy, compassion, and meaningful impact.

• A collaborative atmosphere where your contributions are valued.