Research / Account Director

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Take ownership of the Americas region as your business – fully accountable for commercial performance, profitability, client satisfaction, and the long-term growth of your area.

• Act as a reliable business partner – engage in open communication, take charge of challenges, make informed independent decisions, and escalate risks promptly when assistance is required.

• Cultivate new business opportunities – lead pitches, negotiations, and client meetings to attract new clients and expand existing accounts, while identifying new market opportunities to drive growth.

• Establish the strategic direction – ensure the company strategy is effectively implemented in your region, guiding the client service team in sales and account management to maintain client satisfaction and retention.

• Promote operational excellence – adhere to established processes while actively identifying opportunities to enhance operational efficiency, facilitating effective business scaling.

• Lead and nurture your team – set clear objectives, track progress, and invest in the professional growth and development of your team members.

• Oversee your project portfolio – manage resource allocation, timelines, and delivery across projects, personally intervening in complex or high-profile accounts as needed.

• Set the benchmark for quality – establish sampling strategies and maintain fieldwork quality standards throughout your projects.

• Guide your team's deliverables – review and approve proposals and quotes from junior colleagues, ensuring alignment with client needs and company objectives.

• Monitor and enhance performance metrics – track KPIs and financial performance, identifying opportunities to increase efficiency, reduce costs, and enhance profitability.

• Represent TGM Research in external engagements – participate in conferences and industry events, collaborating cross-functionally to influence the development of new products and services.

⛳️ Requirements

• 5–10 years of experience in market research, consulting, or the online panel industry, with a blend of account management and project management experience.

• Demonstrated experience in leading and developing teams, with the capability to coach, motivate, and support colleagues.

• Strong sales and negotiation capabilities, with a history of securing new business, expanding strategic accounts, and successfully leading client negotiations.

• Experience in managing budgets and P&L, with an emphasis on sustainable and profitable growth.

• In-depth understanding of market research methodologies, online sampling, and fieldwork quality standards.

• Exceptional communication and relationship-building skills, with the capacity to build trust with clients and internal stakeholders alike.

• Proven ability to operate autonomously, take ownership of decisions, and achieve results with minimal supervision.

• Entrepreneurial mindset with a proactive approach to identifying new opportunities and continuously enhancing workflows.

• Positive and collaborative attitude, exhibiting resilience and adaptability to excel in a fast-paced international environment.

• Proficiency in English, both written and spoken.

• Availability to work within Eastern Time Zone hours (UTC-5 / UTC-4).

🏝️ Benefits

• Fully remote position

• B2B contract

• Competitive salary and performance-related bonuses

• Opportunities for professional development

• International team environment

• Flexible working policy

• A collaborative and innovative workplace

• Access to the latest technologies and modern tools (including a MacBook)

• 21 days of vacation plus bank holidays